Operational Delivery — Civil Service World

No evidence on Jobmatch value 22 May, 2013

The work and pensions department is not measuring how many people find jobs through its new Universal Jobmatch website, which...
Interview: Catherine Brown 9 May, 2013

The new chief executive of the Food Standards Agency, Catherine Brown, tells Joshua Chambers about the pressure her organisation...
Brown: Horsemeat reviews should keep FSA structure 9 May, 2013

The Food Standards Agency (FSA) should retain its current structure because it responded swiftly and retained public trust...
Joining up the service delivery silos 17 April, 2013

For years, governments have run pilots exploring ways to improve local autonomy and coordination between services at the...
No safe passage for whistleblowers 15 April, 2013

Public services are generally improved by giving employees the confidence to speak out against bad practice. But as Colin...
Meet the Winners: Community Rail Ambassador Project Team 3 April, 2013

The transport department’s Community Rail Ambassador Project won the Understanding and Engaging with Communities award...
Interview: David Boyle 19 March, 2013

The government wants us to have more choice in public services. But as David Boyle explains to Jess Bowie, in reality there...
Meet the Winners: Janet Williams 7 March, 2013

Janet Williams is a personal adviser in the Department for Work and Pensions, and winner of the Head of the Civil Service’s...
Round table: Putting data at the centre 15 February, 2013

CSW recently brought a group of civil servants together to discuss the use of citizen data in reducing Fraud, Error and Debt...
Frontline: School improvement adviser 1 February, 2013

A council’s education expert explains to Philip Bevan the impact of recent reforms to the schools system. “I’ve worked...