HMRC staff reviewed 73,000 stopped or amended tax-credit claims and closed a further 181,000 cases after meltdown of outsourced fraud-and-error checking contract
Interim director Jess McEvoy sets out next steps for flagship user verification service – as analysts downplay HMRC's move to develop its own ID system
Interview – Paula Sussex, Charity Commission CEO: “We’re looking long and hard at quality and performance"
Two years into her tenure at the Charity Commission, chief executive Paula Sussex says her organisation is making substantial strides towards turning around some damning findings from Westminster watchdogs. Mark Smulian reports
Former Labour minister Nick Raynsford, a key player in setting up the Greater London Authority, tells CSW that civil servants and ministers are still reluctant to let go of powers
The referendum campaign revealed the gap that has opened up between businesses and their consumers – so it's vital that the consulting industry shows it can be trusted
Think tank says fear of central government scrutiny stops councils from sharing full “lessons learned” on service integration work
In the tense aftermath of the Brexit vote, it's the job of all public bodies to take on hate crime and prejudice
Prejudice and discrimination can rise at a time of heightened insecurity, says Dr Marc Verlot of the Equality and Human Rights Commission – and it's not just the job of the police to tackle it
Watchdog says "less transactional" process is required and criticises Single Departmental Plans for failing to meet transparency goals
Interview: Outgoing ACEVO chief Sir Stephen Bubb – "At the moment the message around Whitehall is that charities don't matter"
After 16 years as the outspoken CEO of the charity leaders’ network ACEVO, Sir Stephen Bubb is moving to a new project. He finds time to tell Suzannah Brecknell about his frustrations with government, and his hopes for the future
In an era of protracted belt-tightening in government, how can departments collaborate on policy design to save money and improve outcomes for the citizen? A recent CSW round table explored these issues, as Colin Marrs reports
Network Rail CEO Mark Carne interview: "Reclassification changes your whole relationship with government"
Mark Carne has had a challenging reign as chief executive of the body in charge of Britain's railways. As the Network Rail boss meets staff to talk about the future of the organisation, he tells CSW's Mark Leftly about the "fundamental" challenge of being reclassified as a public sector body – and the dangers of paying staff "significantly under the market rate"
New research by Vodafone explores the benefits of a robust partnership between public
- and third -sector organisations
Interview: Department for Transport perm sec Philip Rutnam on civil service disability support – and getting Network Rail back on track
Since CSW last spoke to the Department for Transport’s permanent secretary Philip Rutnam he has taken on the role of disability champion for the civil service. Here, he talks to Suzannah Brecknell about the importance of skilling up his department and his aspirations for helping all staff reach their potential