Working with NS&I Government Payment Services has enabled the Court Funds Office to benefit from increased digitisation using modern systems and solutions proven through NS&I’s retail business.
The client
For over 300 years the Court Funds Office, part of the Ministry of Justice, has provided banking and administration services to all civil courts in England and Wales, accounting for money paid into and out of court and looking after investments made with that money.
In total, the Court Funds Office has a total of 2.3 billion of funds under management and over 170,000 accounts – many of them belonging to vulnerable customers, such as young children that have been awarded damages in civil actions.
“Any government department who is looking for a payment services provider should take the time to consider what NS&I Government Payment Services has to offer. They are serious contenders.”
Eddie Bloomfield, Deputy Accountant General, Responsible for the Court Funds, Office Service (OAG), July 2014
The challenge
> Satisfy business requirements
> Increase control and automation
> Improve business reporting
> Reduce errors
> Enhance customer service
> Reduce costs
> Promote efficiency savings
> Minimise operational risk
The results
The Court Funds Office has achieved its key objectives:
1. Cost savings of over 40%
While delivering a step change in the reliability of operations, we achieved a total cost saving of over 40%.
2. Risk management
Significant reduction in operational risk through robust, resilient and flexible systems fronted by a workflow package with a single customer view.
3.Oversight and assurance
Migration from the old Court Funds Office systems to an NS&I Government Payment Services system has delivered increased control and automation, better customer service and improved business reporting.
4.Results focused
Now achieving results of:
• 99.4% for timeliness of payment processing
• 99.7% for general correspondence
against target of 97%.
Source: ODG operational delivery report, June 2014
To find out more visit nsandi-gps.com or email / call Jeremy on Jeremy.Welch@nsandi.com / 020 7932 6856