HMRC announces plans to cut staff by 2,000 just as they win an award

Written by Joshua Chambers on 28 November 2013 in News

HMRC has opened a voluntary redundancy scheme in an effort to lose around 2,000 staff. Three quarters work in personal taxes and compliance, while a further 480 work in debt management and banking.

HMRC’s debt management and banking team (pictured above) won a Civil Service Award for innovative delivery the day after redundancies were announced.

An HMRC spokesperson told CSW that “an increasing number of customers are choosing to do business with us through our online services, which has reduced our need for physical sites. This change has seen the nature of our work shift away from mass-processing work of the past to more specialist, but less labour-intensive, roles required in effective policing of the tax system.”

Asked about the plans to cut 480 debt management and banking staff, the spokesperson said that “the vast majority of these roles are administrative assistants. Once the voluntary exit scheme has closed, we will be in a position to review take-up and finalise our future plans.”

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