Can government meet citizen expectation of consumer-grade experience?

27 June 2018

This is the second blog in a three-part series which explores the relationships between citizens and public services providers. Each blog includes a reader poll to get your point of view, so...

Citizen-centric public services: citizen and customer experience – convergence or confusion?

6 June 2018

Should citizens expect the same "customer experience" from public services as they get from private sector products and services?...

Disruption, opportunity and resilience: how to safeguard London’s workforce

1 June 2018

Changes to the capital’s economy will necessitate new thinking. A report by the Centre for London, supported by EY, outlines some solutions  

Propelled by austerity: the changing role of the government chief finance officer

24 May 2018

What was once viewed by some as a professional backwater is now at the vanguard of transformation. Research by EY explores the challenges CFO’s still face

Help us tell the Civil Service Awards stories

21 May 2018

Civil Service World has launched an Awards Community, and would love to hear from previous winners and shortlisted entries

Wellbeing: rethinking mental health policy

14 May 2018

In Mental Health Awareness Week, the latest research from EY calls for a co-ordinated approach to mental health policy across government