As 2020 approaches, senior figures from across government reflect on their highlights and challenges of 2019, look ahead to the next 12 months and share their favourite festive memories
Jo Marshall, Executive Director at YPO explores the value of the customer experience
UK Statistics Authority and ICO issue election warning ahead of five-week information onslaught
Dawes reportedly selected to replace Sharon White, who leaves this month
Department ‘disappointed’ after advertising watchdog upholds complaints about benefit reform package
This year's guidance clarifies rules for civil servants who are not 'politically restricted'
Nurse David Atherton said he had seen "things getting better through UK aid” while volunteering in Malawi
Over-zealous interpretation of purdah rules in 2017 snap poll saw scientists unable to comment on independent research
Civil service chiefs defend Get Ready for Brexit campaign and say appearance of police backing for PM speech was "unintentional"
Departmental comms blitz will feature radio, catch-up TV and outdoor advertising as Brexit prep continues
Department seeks to reduce calls and emails from the public via more effective use of digital channels
Campaign factsheet acknowledges, but refutes, questions over politicisation of civil service