Regulators 2025: How can UK's regulators plan and prepare to meet future challenges?

As part of our ongoing series of roundtable discussions, Civil Service World and Hitachi Solutions are hosting a discussion entitled:

Regulators 2025: How can UK's regulators plan and prepare to meet future challenges?

As the UK prepares to leave the EU, its regulators face a challenging period of policy and economic uncertainty combined with pressure to adapt to fast-changing technology and growing consumer expectations.

New technologies present a way to make case management more effective, but the potential is more than simply creating a more efficient version of an old system. The real opportunity is to transform the way citizens interact with regulators, and the way regulators use the data they gather to achieve public and policy outcomes.

In this context, collaboration across different sectors to share good practice and explore joint challenges will be vital.  This round table, hosted by Civil Service World in partnership with Hitachi Solutions, will bring together leaders from regulators across the country to discuss the future of regulation in the UK and ask:

How can we harness digital innovation to deliver world-class regulation after EU-Exit?

Discussion topics will include:

  • What should the regulators of 2025 look like, and what role will digital innovation play in their work?
  • How can regulators mitigate against policy uncertainty as they invest in new systems or create new models for 2025?
  • How can regulators use the data they hold - or have access to - to improve customer experiences?
  • Could better understanding of  existing information in organisational systems improve the interventions which regulators make, and the outcomes for the public?
  • How could data be used to explore and address un-met needs, or support vulnerable communities in a regulator's remit?
  • As regulators move away from EU –imposed legislation, what opportunities are there to rationalise or better co-ordinate their approaches to improve policy outcomes?
  • How can regulators get smarter about prioritising and streamlining caseloads as they take on expanded or more complex policy roles?


The discussion will take place on Thursday 19 March in Westminster from 12.30 to 14.30. A complimentary lunch will be provided.

Places are limited so if you would like to attend please express your interest by emailing Brett Alderton at (including your organisation and job role). Please note this event is specifically for those working in a regulatory body.



Like all of our round tables, this event will be covered in a major feature within a forthcoming issue of Civil Service World. A reporter and photographer will attend, and the event is on the record.

Participants will not see the content of the article before publication, though we will send a copy of the piece upon publication and further comment would be welcome. If at any point participants do not wish particular comments to be reported, they are welcome to announce before speaking that their words are off the record.

Civil Service World aims to explore the issues facing leaders across central government. It has a strong reputation as a responsible and considerate newspaper, and understands the complexities of work in the civil service; in covering this event, participants can be sure that we will report the discussion thoughtfully, sensitively and intelligently.

Thursday, 19 March, 2020 - 12:30 to 14:30
Central London
United Kingdom

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