VOA: 125-year-old agency to be absorbed into HMRC
29 Apr Government Tax Profession

VOA: 125-year-old agency to be absorbed into HMRC

Union calls decision to move ALB's functions into HMRC a “slap in the face to hard-working civil servants”
by Tevye Markson
Union sounds alarm on Valuation Office Agency ‘integration’ with HMRC
28 Nov Government Tax Profession
Union sounds alarm on Valuation Office Agency ‘integration’ with HMRC
'Successful transformation requires cultural change': What's in HMRC's Transformation Roadmap?
15 Aug Government Tax Profession
'Successful transformation requires cultural change': What's in HMRC's Transformation Roadmap?
SR25: HMRC gets £1.7bn for big increase in compliance and debt management staff
12 Jun Government Tax Profession
SR25: HMRC gets £1.7bn for big increase in compliance and debt management staff
HMRC labelled 'lumbering dinosaur' and urged to modernise systems
30 Apr Government Tax Profession
HMRC labelled 'lumbering dinosaur' and urged to modernise systems
PAC report finds rising costs of tax compliance and outdated systems have damaged trust in HMRC
HMRC rejects recommendations to improve customer service performance
07 Apr Government Tax Profession
HMRC rejects recommendations to improve customer service performance
Tax agency reiterates rebuttal of committee’s claims it doesn't give enough consideration to the needs of service users
Spring Statement: HMRC gets £180m to help close tax gap
26 Mar Government Tax Profession
Spring Statement: HMRC gets £180m to help close tax gap
Funding includes £100m to hire 500 additional compliance officers from next month
HMRC set to deliver £700m in efficiency savings this year
06 Mar Government Tax Profession
HMRC set to deliver £700m in efficiency savings this year
In final PAC appearance, Jim Harra says customer services is "big area" where more efficiency savings can be found
HMRC takes action on complaints after spike in referrals to adjudicator
19 Feb Government Tax Profession
HMRC takes action on complaints after spike in referrals to adjudicator
Tax agency says it has improved its performance after implementing recommendations from the Adjudicator's Office
HMRC urged to deliver productivity boost on tax collection
10 Feb Government Tax Profession
HMRC urged to deliver productivity boost on tax collection
Drive to recruit 5,000 extra compliance staff should be accompanied by performance rates returning to pre-pandemic levels, NAO says
Treasury sets out scope of new loan charge review
28 Jan Government Tax Profession
Treasury sets out scope of new loan charge review
Terms of reference for second review of HMRC's loan charge scheme published
PAC chair defends criticism of HMRC’s customer service approach
23 Jan Government Tax Profession
PAC chair defends criticism of HMRC’s customer service approach
Committee chair and HMRC perm sec exchange letters over scathing report
‘Baseless’: Jim Harra slams claim HMRC deliberately provided poor customer service
22 Jan Government Tax Profession
‘Baseless’: Jim Harra slams claim HMRC deliberately provided poor customer service
PAC report says HMRC has been “too willing to let its telephone services fail in the hope this forces people to use its digital services instead”
HMRC names Scottish Government perm sec JP Marks as next chief exec
19 Dec 2024 Government Tax Profession
HMRC names Scottish Government perm sec JP Marks as next chief exec
Cab sec says Marks “brings vast experience to the role" from his work in the Scottish Government and earlier roles at DWP
DWP and HMRC get Budget boost for more counter-fraud and tax-debt staff
31 Oct 2024 Government Tax Profession
DWP and HMRC get Budget boost for more counter-fraud and tax-debt staff
£110m will fund fraud-and-error hiring drives in both departments, while HMRC also gets £262m for debt-management staff
Conservatives double down on disputed tax-rise claims
11 Jun 2024 Government Tax Profession
Conservatives double down on disputed tax-rise claims
Party chairman flaunts letter from cabinet secretary as union seeks end to "opposition costings"