UK ranked No.5 in global public-services league table
03 Oct Operational Delivery

UK ranked No.5 in global public-services league table

United Arab Emirates is top performer in human-centred design analysis
by Jim Dunton
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
23 Sep Operational Delivery
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
HMCTS pauses IT system rollout in attempt to resolve union dispute
22 Sep Operational Delivery
HMCTS pauses IT system rollout in attempt to resolve union dispute
Truss ‘must not scrap Outcome Delivery Plans’
15 Sep Operational Delivery
Truss ‘must not scrap Outcome Delivery Plans’
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis Exclusive
29 Sep Operational Delivery
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis
Civil servants describe being "let down, seriously underpaid and undervalued" as they choose between basics and visit foodbanks
Team Truss’s top three themes already twisted into knots
28 Sep Operational Delivery
Team Truss’s top three themes already twisted into knots
The NHS, the energy crisis and the economy were would-be PM Truss's top priorities. But the Plan for Patients is underwhelming
Read the September 2022 issue of Civil Service World
27 Sep Operational Delivery
Read the September 2022 issue of Civil Service World
How is government managing its most innovative and high-risk projects? Plus, is wokery really a problem in the civil service?
DBS pares back contact-centre hours to cope with strike
12 Aug Operational Delivery
DBS pares back contact-centre hours to cope with strike
Service warns of “disruption and delays” ahead of contract staff walk-out over pay
Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
11 Aug Operational Delivery
Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
Home Office accused of being "unprepared" for hosts to "claim their homes and lives back" as six-month point nears
'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
02 Aug Operational Delivery
'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
A huge diversity of people and roles make up the modern civil service. Ioana Sur shares what it's been like on the HMRC front line during the pandemic
'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
02 Aug Operational Delivery
'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
A huge diversity of people and roles make up the modern civil service. Stephen Holden was named the FSA’s Meat Hygiene Inspector of the Year for 2022. Here he reflects on 30 years ensuring meat is safe to eat and animal welfare is not compromised
FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
01 Aug Operational Delivery
FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
Department tells MPs last summer’s Kabul evacuation exposed crisis-response areas that “need improvement”
Passport Office director rejects claims of toxic working culture
22 Jul Operational Delivery
Passport Office director rejects claims of toxic working culture
Management and home working not to blame for passport delays, HMPO senior official adds
Three ways defence organisations can deliver sustainably Partner Content
14 Jun Operational Delivery
Three ways defence organisations can deliver sustainably
David Jones, PA Consulting's defence and security expert, outlines the crucial and practical steps defence organisations can take to make an impact, changing the public perception to see them as safety, security and justice guardians
National resilience — a new approach Partner Content
24 May Operational Delivery
National resilience — a new approach
We urgently need to address the misnomer that resilience costs money, says Caroline Field, PA Consulting's national resilience expert
Ageing DWP IT 'stopped Sunak raising benefits to keep pace with inflation'
10 May Operational Delivery
Ageing DWP IT 'stopped Sunak raising benefits to keep pace with inflation'
Reports claim chancellor was advised that payments of legacy benefits could only be increased once a year
A strong foundation for national resilience Partner Content
10 May Operational Delivery
A strong foundation for national resilience
Caroline Field, PA National Resilience expert, examines the key areas to focus on to capitalise on the opportunities to improve resilience across the country
‘Typical hostile environment treatment’ – Home Office leaves thousands of Turkish nationals waiting more than a year for visa decisions
05 May Operational Delivery
‘Typical hostile environment treatment’ – Home Office leaves thousands of Turkish nationals waiting more than a year for visa decisions
Applicants say they have been provided with little information on the processing delays that mean they cannot leave the UK – even for births or funerals – and struggle to prove their right to live and work in this country
How public sector leaders can stop strategies becoming 'shelfware' Partner Content
19 Apr Operational Delivery
How public sector leaders can stop strategies becoming 'shelfware'
Creating strategy is one challenge — delivering it is another. PA Consulting builds on its experience in the public and private sectors to shed light on a path to developing long-term public sector strategy
Building the UK as a digital pioneer Partner Content
05 Apr Operational Delivery
Building the UK as a digital pioneer
The successful delivery of the National Cyber Strategy requires government, industry and individuals to work together across markets to proactively share risk and opportunity, moving beyond passing risk across contractual boundaries towards collaboration
A real shot in the arm: the highs, lows and lessons of delivering the Vaccines Programme
29 Mar Operational Delivery
A real shot in the arm: the highs, lows and lessons of delivering the Vaccines Programme
In a bleak and challenging time, the breath-taking speed and success of the Covid-19 vaccine rollout provided much-needed hope across the country. Beckie Smith meets Antonia Williams and Leila Tavakoli, who worked on the programme, to discuss what they learned from this award-winning endeavour
Read the March 2022 edition of Civil Service World
17 Mar Operational Delivery
Read the March 2022 edition of Civil Service World
Defence Equipment & Support chief exec Sir Simon Bollom on the "pinnacle" of his 40-year career and experts reflect on cyber threats in this month's Security & Policing focus
'There is something wrong with the way Whitehall does policy': Ex-DfE perm sec blasts ‘reality disconnect’
08 Mar Operational Delivery
'There is something wrong with the way Whitehall does policy': Ex-DfE perm sec blasts ‘reality disconnect’
Jonathan Slater says policymakers should have frontline delivery experience and be rewarded for results on the ground
EXCL: DWP exploring capability-based pay reform Exclusive
08 Mar Operational Delivery
EXCL: DWP exploring capability-based pay reform
Department investigates pay models that would help it “grow in the marketplace as a place of choice for employees”
Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe Partner Content
08 Mar Operational Delivery
Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe
PA Consulting discusses its experience working with the DVSA to enhance its supply chain and customer experience
'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
15 Feb Operational Delivery
'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
Organising a climate summit amid a pandemic was a massive logistical and diplomatic undertaking. Wasim Mir takes us behind the scenes of Cop26
WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
28 Jan Operational Delivery
WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
The winner of the Cabinet Secretary's Outstanding Leader Award shares how the task force delivered Covid-19 vaccines under extraordinary circumstances and on a massive scale, and lessons for the future
Read the January 2022 issue of Civil Service World
24 Jan Operational Delivery
Read the January 2022 issue of Civil Service World
Featuring exclusive interviews with HMRC's second perm sec and Cop26's chief operating officer