The Civil Service World Podcast | Civil Service World magazine

In the first of a new series, in partnership with KPMG, Jess Bowie and Jo Thomson explore what makes great public services in the digital era.

In this episode, Jess and Jo share some of their own experiences of interacting with the state, we hear from former HMRC permanent secretary Jim Harra about how the UK's tax authority has been putting citizens at the heart of its services, and we discuss the three Rs of customer service.

YouTube | Spotify | Apple Podcasts

What works with AI in government: Hard-won lessons from the field

Partner Content

27 May Digital, Data & Technology

What works with AI in government: Hard-won lessons from the field

Senior leaders from HMRC, Capita and DSIT share how their teams are blending automation with human expertise to deliver better services

03 Jan 2020 Government Tax Profession

The Civil Service World Podcast: Who is the modern civil servant?

What progress is the civil service making on diversity?

16 Dec 2019 Government Tax Profession

The Civil Service World Podcast: Can we trust statistics?

On this Civil Service World Podcast, Suzannah Brecknell and Jess Bowie are discussing people's trust in government statistics

10 Dec 2019 Government Tax Profession

The Civil Service World Podcast: Can we make the civil service kinder?

On this week's Civil Service World Podcast, Suzannah Brecknell and Jess Bowie are discussing kindness in the civil service

27 Nov 2019 Government Tax Profession

The Civil Service World Podcast: Can social care be reformed?

On this week's episode of The Civil Service World Podcast, Jess and Suzannah speak to social worker Ryan Wise and Katie Rose from the Centre for Public Impact about a new blueprint for social work.

21 Nov 2019 Civil Service Reform

The Civil Service World Podcast: Can you reform the civil service?

On this week's episode of The Civil Service World Podcast, Jess and Suzannah speak to Francis Maude about his time as Minister for the Cabinet Office

11 Nov 2019 Government Tax Profession

The Civil Service World Podcast: Who keeps an eye on what departments are spending?

CSW's new podcast looks at the work of the National Audit Office in accounting for government spending, and the impact of Brexit across departments

05 Nov 2019 Government Tax Profession

The Civil Service World Podcast: How do ministers deal with civil servants?

CSW's new podcast looks at the dynamics of the most important relationship in government

04 Mar 2019 Brexit

DIT exporting podcast hosted by Apprentice star ‘cost over £12 per listener’

Nick Hewer hosted show “an excellent way to engage with current and potential exporters”, insists department

CSW Podcasts

The Civil Service World Podcast brings you in-depth conversations with civil servants, policy experts and sector leaders on the challenges and innovations shaping UK government.

Hosted by CSW editors Jess Bowie and Suzannah Brecknell, the series explores themes from digital transformation and AI to inclusion, leadership, justice reform, and changemakers across the public sector. With a mix of one-on-one interviews and panel discussions, each episode offers insight into how the civil service is evolving to meet today’s demands. Whether you're a public servant or simply curious about how the UK government works behind the scenes, this podcast offers thought-provoking analysis and practical ideas.

YouTube | Spotify | Apple Podcasts