Workplace learning in the civil service: trends, challenges and opportunities

In this in-depth conversation, CSW editor Suzannah Brecknell speaks to workplace learning experts Louise Scott-Worrall and Mike Zeally about the trends, challenges and opportunities shaping workplace learning.

As civil servants adapt to rapid technological change, shifting citizen expectations, and growing pressure to deliver more with less, workplace learning is becoming more than an optional extra – it is essential. From AI systems to cross-government working, the very nature of public sector work is evolving. To keep up, civil service departments must rethink how learning happens: what is taught, how it is delivered, and how it supports both performance and productivity.

In this in-depth conversation, CSW editor Suzannah Brecknell speaks to workplace learning experts Louise Scott-Worrall, and Mike Zeally about the trends, challenges and opportunities shaping workplace learning.

Drawing from their first-hand experience of how workplace learning is changing, they’ll discuss:
The latest trends and employee expectations of workplace learning
The rise of the skills-based organisation – what does it mean for L&D leaders and individual careers?
Building a culture of learning to support the upskilling and re-skilling which public sector organisations need
How emerging tech is re-shaping workplace learning
Driving performance and productivity improvements through learning – how to track the impact of your investments, and act on what you track
Making the case for skills and education as a central part of public service delivery