Dame Julie Mellor, Parliamentary and Health Service Ombudsman

Dame Julie Mellor: Why departments must take citizens' complaints seriously
21 Dec 2016 Government Tax Profession
Dame Julie Mellor: Why departments must take citizens' complaints seriously

Complaints are an opportunity for public services to learn and improve, says Parliamentary and Health Service Ombudsman Dame Julie Mellor, as the watchdog publishes fresh research on how departments respond to public concerns
Parliamentary and Health Service Ombudsman Dame Julie Mellor: We need your help to draw up public service promises
11 Jan 2016 Government Tax Profession
Parliamentary and Health Service Ombudsman Dame Julie Mellor: We need your help to draw up public service promises

The public services watchdog seeks help from civil servants in drawing up a new service charter