On the Case: TCS - Indian Passport Office

Complex public sector projects always present risks due to the transformation happening in the public sphere and multiple stakeholders trying to influence coverage of the project. These risks are often magnified in emerging markets, as social structures are more fluid and vested interests are more fragmented.

Within this context, Tata Consultancy Services’ (TCS’s) flagship Indian e-governance passport project for the Ministry of External Affairs is an example of a successful public–private partnership (PPP) that delivered on all its milestones on time and on budget.

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