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The pursuit of digitization and automation to replace manual business processes is nothing new. From the Lyons Electronic Office running the world’s first business application in 1951 to the arrival of contactless payments 10 years ago and the advent of chatbots today, organisations have recognised that some processes can be carried out more reliably and efficiently when they are automated.
This whitepaper is designed to demonstrate how organisations can realise the benefits of intelligent automation in helping to achieve their ambitions – from reducing operating costs to driving revenue growth, and from improved customer experience to creating a happier workforce.
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