Paula Sussex

Complaints are a gift: Why departments must listen to the voice of the service user
13 Jul Analysis
Complaints are a gift: Why departments must listen to the voice of the service user
Parliamentary and Health Service Ombudsman Paula Sussex calls on departments to make better use of the insights they already have to drive better services and outcomes
From complaints to change: How to rebuild trust in public services
21 Apr Politics & Constitution
From complaints to change: How to rebuild trust in public services
With a new name to accompany a deliberate shift towards greater systemic and preventative impact, the Public Service Ombudsman will lean into its critical role of rebuilding trust