Articles tagged with: digital services
Automating ‘routine tasks’ could save £36bn a year, DSIT minister says
02 Apr Digital, Data & Technology
Automating ‘routine tasks’ could save £36bn a year, DSIT minister says
Maggie Jones tells peers a further £10bn in efficiencies will come from migrating services online and strengthening digital compliance
GOV.UK Forms platform to be rolled out across government
04 Nov 2024 Civil Service Reform
GOV.UK Forms platform to be rolled out across government
Tool will enable non-specialist civil servants to create online forms and will cut back on administrative tasks, DSIT says
At your service: Delving deeper into citizens’ experiences of government services — and how to improve them Partner Content
24 Apr 2024 Operational Delivery
At your service: Delving deeper into citizens’ experiences of government services — and how to improve them
Recent research shows that citizen satisfaction in public services has fallen for a third year in a row. We report on a CSW webinar exploring how to address this challenge and reverse the trend