Articles tagged with: Citizen Experience Excellence
Citizen experience at scale: The challenge for reimagining public services Partner Content
03 Jun Operational Delivery
Citizen experience at scale: The challenge for reimagining public services
Tailoring public services to different citizen needs will be a key strand of the next wave of digital reform – but how can public sector organisations do it while also delivering at scale and with tight budgets? A recent CSW webinar, in partnership with KPMG, explored the latest findings on what citizens really think about public services and how to turn those insights into drivers for sustainable change
At your service: Delving deeper into citizens’ experiences of government services — and how to improve them Partner Content
24 Apr 2024 Operational Delivery
At your service: Delving deeper into citizens’ experiences of government services — and how to improve them
Recent research shows that citizen satisfaction in public services has fallen for a third year in a row. We report on a CSW webinar exploring how to address this challenge and reverse the trend