Deloitte gets new £16m contract to work on government login system

Deloitte wins another deal to provide skills and assistance for One Login project, which will be used throughout departments
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By Sam Trendall

21 Aug 2023

The Government Digital Service has awarded Deloitte a new £16m contract to continue developing the One Login system.

One Login is already being used as the means through which citizens can access a handful of services but implementation work will ramp up over the coming 18 months, during which time the government intends for the vast majority of services offered by departments to migrate to the new system.

Development of the tool is being led by GDS, supported by a handful of external supplier partners – by far the largest of which is Deloitte. The professional services firm has previously signed a deal with GDS, worth £7.2m, to support the creation of an identity-verification app, as well as a £12.3m contract to provide overall delivery support.

Added to that list of work is now a £16m deal, which came into effect on 20 July and last for an initial 12-month term, plus a potential additional year’s extension. Deloitte will serve GDS as a “capability delivery partner to support the delivery of the GOV.UK One Login digital identity solution”, newly released commercial documents reveal.

The text of the contract between the two parties states that the services firm will assist the digital government unit with developing software code and, in addition to providing additional staff in the short term, will be expected to help transfer knowledge and skills to GDS to empower the organisation’s work in the longer term.

One of the key performance indicators on which Deloitte will be judged is “partnering behaviours and added value” and the expectation that “the supplier actively promotes positive collaborative working relationships, within and across the team, by acting in a transparent manner [and] shows commitment to buyer goals through adding value over and above and knowledge sharing and upskilling of GDS staff”.

The document added: “The supplier works closely with the Contracting Authority to jointly design and deliver a programme of repeatable activities and work streams to identify and build the contracting authority’s capability across DDaT skills and at different levels of seniority and experience.”

The latest contract takes the total value of deals signed with Deloitte to support the One Login programme to more than £35m.

This represents about 11.6% of the overall cost of £305m of delivering One Login, as revealed by recently published government major projects updates. The data also indicated that the implementation of the system is ultimately forecast to deliver benefits of £1.75bn.

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