Emma Sheppard

How will government rescue Thomas Cook holidaymakers? The 2017 repatriation of Monarch Airline passengers shows the way
23 Sep 2019 Civil Service Reform
How will government rescue Thomas Cook holidaymakers? The 2017 repatriation of Monarch Airline passengers shows the way

The government quickly became the UK’s fifth largest airline following the closure of Monarch Airlines. After winning the project delivery excellence award at the 2018 Civil Service Awards, Eirik Pitkethly told Civil Service World earlier this year how the Department for Transport did it
One Public Estate: Hear from the programme on course to create 44,000 jobs, and unlock space for 25,000 homes
17 Jul 2019
One Public Estate: Hear from the programme on course to create 44,000 jobs, and unlock space for 25,000 homes

With only a week until award nominations close, we hear from the programme manager of the 2016 Collaboration Award winners about what the team have achieved in the three years since 


The Race Disparity Audit: How one civil service team is mapping the impact of ethnicity in Britain
19 Jun 2019
The Race Disparity Audit: How one civil service team is mapping the impact of ethnicity in Britain

The Race Disparity Audit won the Chris Martin Policy Award in 2018. Marcus Bell, director of the RDU, speaks to CSW about the work of the unit, and what lies in the future
'Don’t let the process get in the way of the individual': meet the civil servant handling Universal Credit complaints
22 Jan 2019 Operational Delivery
'Don’t let the process get in the way of the individual': meet the civil servant handling Universal Credit complaints

Gerry Reardon picked up the customer service prize at the 2018 Civil Service Awards for his work handling complaints in the government’s landmark welfare reform. He tells Emma Sheppard why he was surprised to win
How an innovative project is giving ex-offenders a second chance in the civil service
21 Dec 2018
How an innovative project is giving ex-offenders a second chance in the civil service

The team behind a project to offer ex-offenders a new start with a job in the civil service scooped this year's CS Innovation Award. Kathie Bates, head of Civil Service Local, reflects on team's vision to give disadvantaged people an opportunity to change their lives.
From Grenfell to passport control: the expanding brief of the Surge and Rapid Response Team
17 Sep 2018
From Grenfell to passport control: the expanding brief of the Surge and Rapid Response Team

Two years after winning for operational delivery at the 2016 Civil Service Awards, the SRRT’s head explains why it’s all about reputation
Disability Confident: the DWP scheme pioneering ways government can work with business
14 Aug 2018
Disability Confident: the DWP scheme pioneering ways government can work with business

The team behind the award-winning campaign explains how it brings “private sector expertise into the heart of the challenge”
Foreign Office success in raising awareness of sexual violence in conflict zones
09 Aug 2018
Foreign Office success in raising awareness of sexual violence in conflict zones

A winner of the Civil Service Awards 2014 talks of the legacy of the Global Summit to End Sexual Violence in Conflict