Articles tagged with: Parliamentary and Health Service Ombudsman
Ombudsman flags role in Windrush Compensation Scheme changes
10 Nov Justice & Home Affairs
Ombudsman flags role in Windrush Compensation Scheme changes
Home Office update will allow victims to claim for lost pension contributions, following PHSO investigation
Ombudsman on a mission: Interview with Paula Sussex
05 Nov HR
Ombudsman on a mission: Interview with Paula Sussex
Paula Sussex is the new ombudsman responsible for looking into complaints from the public about services provided by the UK government and the NHS in England. She talks to CSW about her leadership style, listening to customers and the long road to reform
FCDO officials censured over failure to help torture victim
07 Aug 2023 Foreign Affairs
FCDO officials censured over failure to help torture victim
Consular staff did not follow their own rules and repeatedly failed to spot the signs that a British academic jailed in Abu Dhabi might have been tortured
MPs criticise public service ombudsman for ‘lack of ambition’
03 Apr 2023 Operational Delivery
MPs criticise public service ombudsman for ‘lack of ambition’
Report says PHSO strategy for cutting complaints backlog is not a long-term solution
First ever government-wide complaints standards 'could be life changing'
12 Oct 2022 Leadership
First ever government-wide complaints standards 'could be life changing'
"Trailblazer" departments have already adopted PHSO's standards, which aim to ensure complaints are "embraced"
Government departments ‘see complaints as a nuisance’
30 May 2022 Health & Social Care
Government departments ‘see complaints as a nuisance’
Ombudsman raises concern over how departments deal with complaints
‘Learn to love complaints’, watchdog tells departments
22 Mar 2022 HR
‘Learn to love complaints’, watchdog tells departments
Ombudsman’s new standards target culture change in problem-handling as research shows public lacks confidence in current system
Government urged to revive public service ombudsman reform to avoid MPs being ‘inundated’ with complaints about departments
02 Jul 2020
Government urged to revive public service ombudsman reform to avoid MPs being ‘inundated’ with complaints about departments
Rob Behrens, the Parliamentary and Health Service Ombudsman, says coronavirus pandemic ‘emphasises the need for more effective redress than we currently have’