Articles tagged with: Digital Transformation
The UK public sector harbours hidden digital transformation 'deficit' Partner Content
20 Mar Digital, Data & Technology
The UK public sector harbours hidden digital transformation 'deficit'
New research reveals many public sector transformation strategies are being driven by technology or competitive impulse rather than by citizens’ needs
Understand what your customer wants when delivering digital government services Partner Content
20 Oct 2023 Digital, Data & Technology
Understand what your customer wants when delivering digital government services
It’s more apparent than ever that trust between citizens and government is the foundation required to deliver important services successfully. Nasi Jazayeri, Executive VP and General Manager, Public Sector, Industries Cloud, explains
Intelligent Virtual Assistants can transform your contact centre Partner Content
21 Sep 2023 Digital, Data & Technology
Intelligent Virtual Assistants can transform your contact centre
Peter Wilson, Fujitsu Public Sector Industry Advisor, explains why IVAs can help your organisation's call centre meet increased demand with enhanced customer satisfaction, and boost agent productivity and performance while reducing operational costs
Salesforce World Tour London: Welcome to the future Partner Content
11 Aug 2023 Digital, Data & Technology
Salesforce World Tour London: Welcome to the future
The Salesforce World Tour London was a celebration of the power of technology to transform the customer experience. With a focus on Artificial Intelligence, there was plenty to interest delegates from the public sector, as Tim Gibson reports
Digital transformation: The journey goes on Partner Content
11 Aug 2023 Digital, Data & Technology
Digital transformation: The journey goes on
Much of the talk at Salesforce World Tour London was about AI. For delegates from the public sector, the foundational issue is the power of a low-code citizen engagement platform to enhance service delivery, as Tim Gibson reports
Transforming victims' journey — the digital way Partner Content
11 Aug 2023 Digital, Data & Technology
Transforming victims' journey — the digital way
With the help of Salesforce's platform, forward-thinking police forces are forging a path towards a more compassionate, efficient, and victim-centric approach to law enforcement. Murielle Gonzalez reports from Salesforce World Tour London
Salesforce World Tour London: A healthcare revolution Partner Content
11 Aug 2023 Digital, Data & Technology
Salesforce World Tour London: A healthcare revolution
NHS Professionals and clinical trials specialist Protas are paving the way for next-gen digital transformation in healthcare, combining care coordination, citizen engagement, and AI to help deliver better outcomes, as Murielle Gonzalez reports
Harnessing experimental projects for digital change Sponsored
27 Jun 2023 Digital, Data & Technology
Harnessing experimental projects for digital change
In the ever-evolving technology landscape, experimental projects have emerged as a crucial catalyst for driving digital transformation. CSW reports on a webinar about making experimental projects work within the complex context of government organisations
Operationally led, digitally enabled: A fresh approach to transforming legacy border systems Sponsored
07 Jul 2020 Foreign Affairs
Operationally led, digitally enabled: A fresh approach to transforming legacy border systems
Simon Daykin, Chief Technology Officer at Leidos, on how to deliver a more advanced border through digital transformation