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Capita pledges pension-scheme ‘lessons’ for huge DWP contract
27 Mar Commercial

Capita pledges pension-scheme ‘lessons’ for huge DWP contract

Richard Holroyd tells MPs the firm will sign a charter with the departments that are members of the Synergy shared-services cluster
by Jim Dunton
Scrap 60% office mandate, union demands amid rising living costs
27 Mar Civil Service Reform
Scrap 60% office mandate, union demands amid rising living costs
Ex-Sunak adviser appointed to DSIT civil service role
27 Mar Digital, Data & Technology
Ex-Sunak adviser appointed to DSIT civil service role
Ex-HMRC boss Harra drafted in to run NS&I
26 Mar Finance
Ex-HMRC boss Harra drafted in to run NS&I
LatestAll
Cabinet Office told Capita to prepare for six-figure pensions backlog, firm acknowledges
26 Mar Commercial
Cabinet Office told Capita to prepare for six-figure pensions backlog, firm acknowledges
Cat Little tells MPs the outsourcer was instructed to plan for up to 100,000 work in-progress cases before Civil Service Pension Scheme handover
National Savings & Investments expected to pay millions to customers over misplaced funds
26 Mar Economy
National Savings & Investments expected to pay millions to customers over misplaced funds
Treasury officials understood to be working with the bank to determine the amount owed to customers
Public interest test 'will end outsourcing by default' of government contracts
26 Mar Civil Service Reform
Public interest test 'will end outsourcing by default' of government contracts
Government departments will now have to conduct public interest tests on whether £1m-plus outsourced service contracts can be delivered more effectively in house
In DepthAll
High earners list published for first time in three years
25 Mar HR
High earners list published for first time in three years
Who are the top-earning civil servants?
'We are able to tackle problems creatively and quickly': Megan Lee-Devlin on AI adoption and integrated teams
24 Mar Digital, Data & Technology
'We are able to tackle problems creatively and quickly': Megan Lee-Devlin on AI adoption and integrated teams
The DG for service transformation at the Ministry of Justice tells CSW about the huge potential she sees to “achieve a step change" in the performance of services
'A perfect storm': Capita exec Chris Clements on the civil service pensions crisis Exclusive
23 Mar Commercial
'A perfect storm': Capita exec Chris Clements on the civil service pensions crisis
CSW speaks to Chris Clements, managing director of Capita Pension Solutions, about what went wrong with the Civil Service Pension Scheme handover and how the plan to fix the crisis is going
resourcesAll
Tue 25 Nov 2025
Beyond the iron fist: What civil servants say will really cut Whitehall waste
Fri 24 Oct 2025
Boosting tax agency productivity and protection with AI and generative AI
EventsAll
HEO & SEO Skills Lab: Practical Tools for the Day Job
31 Mar 2026
Online
HEO & SEO Skills Lab: Practical Tools for the Day Job
Women into Leadership Edinburgh
12 May 2026
EICC - Edinburgh
Women into Leadership Edinburgh
Prevention of Violence Against Women and Girls Awards
22 Jun 2026
Speaker's House, Palace of Westminster, London
Prevention of Violence Against Women and Girls Awards
Who is the modern civil servant?
Editors choice
'Everybody is saying the same thing': Is government meeting its goal to set every child up for success in their first 1,000 days of life?
15 Sep 2025 Health & Social Care
'Everybody is saying the same thing': Is government meeting its goal to set every child up for success in their first 1,000 days of life?
The Health and Social Care Committee is examining how government is delivering on its promise to set children up for success in their first 1,000 days of life. Acting chair Paulette Hamilton shares what the MPs have learned so far
From missions to milestones: what the Mission Delivery Unit’s move to No.10 tells us about delivery from the centre
08 Sep 2025 Civil Service Reform
From missions to milestones: what the Mission Delivery Unit’s move to No.10 tells us about delivery from the centre
Could this be the moment the centre can at last provide a single view of how priorities, pounds and people connect?
The Fast Stream needs to rediscover its sense of purpose
04 Sep 2025 HR
The Fast Stream needs to rediscover its sense of purpose
A smaller Fast Stream – laser-focused on developing future leaders – would deliver more for the civil service and the country
Partner contentAll
A once-in-a-generation chance to transform opportunity Partner Content
23 Mar
A once-in-a-generation chance to transform opportunity
Employment, driven by newly universal public services, formed the bedrock for Britain’s ‘golden age’ in social mobility in the decades after the Second World War. Serco Group’s Head of ESG, Rebecca Garner, sets out why, as providers of public services, it is now incumbent on organisations like Serco to reshape work and social mobility for a new generation
Where Canada and the UK are natural defence partners in a new era of threats Partner Content
19 Mar Foreign Affairs
Where Canada and the UK are natural defence partners in a new era of threats
David Clark and Antonella Tomaro of AtkinsRealis explain that Canada's defence reset presents a strategic opportunity for the UK. Achieving success will rely on trusted partnerships, integration expertise, and robust infrastructure supporting long-term sovereign capability.
Delivery – not adoption – is the key to government unlocking value from AI Partner Content
17 Mar Digital, Data & Technology
Delivery – not adoption – is the key to government unlocking value from AI
AI offers a way for civil servants to deliver more, faster, cheaper, and with greater precision. But to do so, Becky Noble, Public Services AI Lead, and Rory Scott, Public Services Head of AI Engineering at PA Consulting explain that success relies on how teams deliver for scale and value
Better regulation will raise the bar of responsibility Partner Content
13 Mar Policy
Better regulation will raise the bar of responsibility
Not many people choose to return to their old job, but after five years away working on global issues for Philip Morris International, Peter Nixon returned at the end of last year to serve once again as the managing director of Philip Morris Limited – the UK arm of PMI. He sets out why he has returned
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