Ombudsman on a mission: Interview with Paula Sussex
05 Nov HR

Ombudsman on a mission: Interview with Paula Sussex

Paula Sussex is the new ombudsman responsible for looking into complaints from the public about services provided by the UK government and the NHS in England. She talks to CSW about her leadership style, listening to customers and the long road to reform
by Tevye Markson
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Director's Cut: Defra's Edward Barker on risk-taking, shirt-shuttling and why a civil service career is hard to beat
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Director's Cut: Defra's Edward Barker on risk-taking, shirt-shuttling and why a civil service career is hard to beat
Directors do some of the most interesting and challenging work in the civil service. Here, Edward Barker, director, natural environment, trees and landscapes, Department for Environment, Food and Rural Affairs, explains what it takes to do his job
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Director's Cut: Office of Government Property's Saurabh Bhandari on tenacity, AirPods and celebrating civil servants
Directors do some of the most interesting and challenging work in the civil service. Here, Saurabh Bhandari, director, property delivery and transformation, Office of Government Property, explains what it takes to do his job
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Director's Cut: Defra's Tessa Jones on job-sharing, cheese and 'problem solving over posturing'
Directors do some of the most interesting and challenging work in the civil service. Here, Tessa Jones, director, agri-food chain, Department for Environment, Food and Rural Affairs, explains what it takes to do her job
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Fri 24 Oct 2025
Boosting tax agency productivity and protection with AI and generative AI
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Who is the modern civil servant?
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'Everybody is saying the same thing': Is government meeting its goal to set every child up for success in their first 1,000 days of life?
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'Everybody is saying the same thing': Is government meeting its goal to set every child up for success in their first 1,000 days of life?
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A smaller Fast Stream – laser-focused on developing future leaders – would deliver more for the civil service and the country
Partner contentAll
Transforming HMP Ashfield: How Serco and the Ministry of Justice delivered change through collaboration Partner Content
06 Nov Justice & Home Affairs
Transforming HMP Ashfield: How Serco and the Ministry of Justice delivered change through collaboration
When the 25-year Private Finance Initiative (PFI) contract for HMP Ashfield reached its end, the Ministry of Justice and Serco faced a rare opportunity: to reimagine how a specialist prison for adult males convicted of sexual offences could be operated under modern contractual terms. But with opportunity came complexity – and risk
Identifying and responding to ‘powerful perpetrators’ of sexual misconduct Partner Content
04 Nov Justice & Home Affairs
Identifying and responding to ‘powerful perpetrators’ of sexual misconduct
Dr Natasha Mulvihill, Associate Professor in Criminology at the University of Bristol, introduces a groundbreaking comparative study into high-status/high-public-trust UK professionals who perpetrate sexual harm across work, home and public spaces – and how professional regulators and membership bodies can best identify and respond
AI in government: From vision to implementation Partner Content
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AI in government: From vision to implementation
In this article, the second in a series highlighting takeaways from Capita’s FutureGov summit, we focus on what it takes to build a truly future-ready public sector
The digital divide: How age is shaping the civil service's AI future Partner Content
27 Oct HR
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New research from Indeed reveals a stark generational gap in AI adoption that could risk government transformation plans. CSW speaks with Matt Burney, senior strategic advisor at Indeed, to explore ways to bridge the gap
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