Home Office launches user-centred design drive for digital services
Department seeks partners to ‘avoid shortfall of essential skills’
The Home Office is to launch a two-year project to implement user-centred design principles across its technology and digital services.
A contract notice – the first of it two that will be published – reveals that the department wants to work with external suppliers that can “help meet demand for user-centred design capability… on a range of internal and public-facing services, from discovery to live”.
The tender document adds that “a large proportion” of government services currently fail to meet to specifications of the 14-point Service Standard in a number of areas, including “understanding users and their needs, solving a whole problem for users, making the service simple to use, [and] making sure everyone can use the service”.
- Home Office develops innovation strategy
- Home Office ramps up tech training
- Home Office to launch independent review of data protection compliance
The department said: “Growing demand for user-centred design capability means we need experts in content design, interaction design, user research, service design and accessibility to increase our capacity and support efforts to deliver user-centred services that meet Service Standard requirements. We need an alternative procurement route to avoid a shortfall of these essential skills, which would put delivery timelines and standards at risk.”
For this first procurement, the Home Office is seeking to appoint a supplier to a two-year contract of as-yet-unspecified value. Bids for the work are open until midnight on Friday 13 December, with a deal scheduled to come into effect on 10 February.
Employees from the winner will join a team “civil service-led” team composed of contractors and government employees.
Most of the work will take place in the Greater London area, but bidders “must be capable of providing the service nationwide”.
The second of the tenders for a “user-centred design partner” is set to be published on the government’s Digital Marketplace platform in due course.
Machines will eliminate need for heavy cones to be manually laid on busy roads
Tax agency looks to invest in cryptoanalysis tool
In our January issue, CSW asks experts to give their thoughts on the new government’s policy...
New award will recognise bodies that have adopted Office for Statistics Regulation’s...
How can local authorities and government departments ensure that civil servants are able to...
New research indicates the civil service risks losing its most digitally-skilled people, but it...
BT takes a look at the shifting nature of cyber threats, and how organisations can detect and...
Microsoft considers the safest way to push the boundaries of innovation