HMRC home working ‘not to blame’ for self-assessment helpline delays
25 Jan Digital, Data & Technology

HMRC home working ‘not to blame’ for self-assessment helpline delays

Perm sec blames unnecessary calls and last-minute rush to file tax returns for busy phone lines
by Tevye Markson
Home Office and Motorola terminate £400m emergency services contract
25 Jan Digital, Data & Technology
Home Office and Motorola terminate £400m emergency services contract
Starting the year with inclusivity: how civil servants can become disability allies
23 Jan Digital, Data & Technology
Starting the year with inclusivity: how civil servants can become disability allies
Vetting service failures ‘putting national security work at risk’
19 Jan Digital, Data & Technology
Vetting service failures ‘putting national security work at risk’
Home Office and BEIS first under the microscope in pilots of new cyber audits
18 Jan Digital, Data & Technology
Home Office and BEIS first under the microscope in pilots of new cyber audits
External supplier brought in to run the rule over government systems as rollout begins of ‘GovAssure’ programme
How will location data help solve the challenges of 2023?    
11 Jan Digital, Data & Technology
How will location data help solve the challenges of 2023?    
Location data supports public services and helps cut costs – but changes can we expect to see this year?
'Compelling' communicator sought to lead government digital and data strategy
11 Jan Digital, Data & Technology
'Compelling' communicator sought to lead government digital and data strategy
Cabinet Office unit seeks strategy and projects leader – in a role first advertised as a 10-year assignment
‘Transformation won’t come easy’: Megan Lee on keeping a 'razor-sharp focus’ at CDDO and tackling recruitment challenges head on
09 Jan Digital, Data & Technology
‘Transformation won’t come easy’: Megan Lee on keeping a 'razor-sharp focus’ at CDDO and tackling recruitment challenges head on
Achieving the Central Digital and Data Office's commitments will be hard but the benefits are incalculable, its chief strategy and transformation officer says
HMRC among most-impersonated agencies by cyber-scammers
09 Jan Digital, Data & Technology
HMRC among most-impersonated agencies by cyber-scammers
Cyber intelligence unit reveals the government brands most often cited in attempted fraud and hacking
Cabinet Office unveils plans to expand departments’ powers to share personal data
06 Jan Digital, Data & Technology
Cabinet Office unveils plans to expand departments’ powers to share personal data
Proposals will allow for more information to be processed to support One Login identity-verification service
DfT explores virtual queues to manage Dover lorry gridlock
05 Jan Digital, Data & Technology
DfT explores virtual queues to manage Dover lorry gridlock
Department to lead project looking at potential use of tech in avoiding 20-mile backlogs of vehicles
The Queue and the Commonwealth Games: Sarah Healey on DCMS's proud moments in a 'difficult year for the civil service'
04 Jan Digital, Data & Technology
The Queue and the Commonwealth Games: Sarah Healey on DCMS's proud moments in a 'difficult year for the civil service'
As she wishes for a "precendented" year, the DCMS perm sec sets out the importance of valuing staff
Historic England under strain due to 'legacy of underfunding'
04 Jan Digital, Data & Technology
Historic England under strain due to 'legacy of underfunding'
Report warns of "careful balancing act" amid strain on technology systems and staffing resources
Continuing to fight Covid and celebrating women in science: UKHSA’s Jenny Harries looks back on 2022
30 Dec 2022 Digital, Data & Technology
Continuing to fight Covid and celebrating women in science: UKHSA’s Jenny Harries looks back on 2022
The UK Health Security Agency’s first national conference was a highlight for the chief exec
'In a world of hybrid working, organisational culture matters' – Jeff James on a year in the life of The National Archives
16 Dec 2022 Digital, Data & Technology
'In a world of hybrid working, organisational culture matters' – Jeff James on a year in the life of The National Archives
The head of the National Archives reflects, and looks ahead to the transfer of the Parliamentary Archives from Westminster to Kew
'Anything but routine': Met Office boss Penelope Endersby on a record year
14 Dec 2022 Digital, Data & Technology
'Anything but routine': Met Office boss Penelope Endersby on a record year
The Met Office chief executive on 12 months of global achievements, soaring temperatures and public protection
‘I have to make sure the ship is not blown off course': Alex Chisholm's cross-government efficiency drive – and the teenage job that crushed his festive spirit
14 Dec 2022 Digital, Data & Technology
‘I have to make sure the ship is not blown off course': Alex Chisholm's cross-government efficiency drive – and the teenage job that crushed his festive spirit
Striking the right balance between proactive and reactive priorities will be a challenge in 2023, the Cabinet Office perm sec and civil service COO predicts
Out with the old, in with the new: GDS head Tom Read looks to the future
13 Dec 2022 Digital, Data & Technology
Out with the old, in with the new: GDS head Tom Read looks to the future
Government Digital Service's chief exec salutes new talent and tells us about the need to protect crucial teams 
Know your worth: how the Government Office for Technology Transfer is helping unlock the value of knowledge assets
08 Dec 2022 Digital, Data & Technology
Know your worth: how the Government Office for Technology Transfer is helping unlock the value of knowledge assets
GOTT has been set up to help public sector organisations make the most of their knowledge assets. Its chief outlines its priorities and how it will help departments to realise the value of their intellectual resources
Look to the future: Sarah Healey on the challenges of digital policymaking
07 Dec 2022 Digital, Data & Technology
Look to the future: Sarah Healey on the challenges of digital policymaking
As DCMS perm sec Sarah Healey argued in a recent speech, policymakers should not assume in the face of monumental change that a policy response is impossible
Red team security unit to test departmental defences with hostile reconnaissance
06 Dec 2022 Digital, Data & Technology
Red team security unit to test departmental defences with hostile reconnaissance
Specialist supplier will search for – and attempt to take advantage of – ‘vulnerabilities and exploitable information’
HMRC phone lines closed over 'technical issue' – MPs demand answers
05 Dec 2022 Digital, Data & Technology
HMRC phone lines closed over 'technical issue' – MPs demand answers
Suspension of helpline services a "serious concern", Treasury committee chair says
The fast and the curious: Anita Friend on the Defence and Security Accelerator's 'defendable' decisions
02 Dec 2022 Digital, Data & Technology
The fast and the curious: Anita Friend on the Defence and Security Accelerator's 'defendable' decisions
Anita Friend tells CSW how DASA finds and funds innovation to serve national security, why she trusts her staff, and how managing crises has framed her approach to work
ICO 'not going easy on government', data watchdog chief says
01 Dec 2022 Digital, Data & Technology
ICO 'not going easy on government', data watchdog chief says
Commissioner claims that fining public bodies simply creates a ‘money-go-round’
Civil service job cuts 'should fund better pay for top new recruits'
01 Dec 2022 Digital, Data & Technology
Civil service job cuts 'should fund better pay for top new recruits'
Performance-related pay and “senior specialist” roles would help departments attract more outside talent, IfG says
NAO sounds alarm as funding shortfalls threaten departmental shared-services drive
30 Nov 2022 Digital, Data & Technology
NAO sounds alarm as funding shortfalls threaten departmental shared-services drive
Cabinet Office “doesn’t know how much has been spent or what benefits to expect”, watchdog warns
DBS back-office staff threaten ‘indefinite’ industrial action
29 Nov 2022 Digital, Data & Technology
DBS back-office staff threaten ‘indefinite’ industrial action
PCS chief says billionaire employer can “easily” end pay dispute – plus, more HMCTS strikes announced
Cabinet Office alerted to data breach – and fails to respond for 10 days
28 Nov 2022 Digital, Data & Technology
Cabinet Office alerted to data breach – and fails to respond for 10 days
Personal details of civil servant and supplier exposed by inadequately redacted document