LISTEN: HMRC second perm sec Angela MacDonald on Covid-19, customer service and the challenges to come

CSW chats to HMRC deputy chief exec Angela MacDonald to get the inside story of the department's role in the government’s coronavirus response, and what it was like to switch jobs in a pandemic.

HMRC deputy chief exec and second perm sec Angela MacDonald

By Civil Service World

02 Sep 2020

Exclusive

Hosted by Richard Johnstone.
With Angela MacDonald.
Edited by Nick Hilton for Podot.

Read the most recent articles written by Civil Service World - Latest civil service & public affairs moves — January 25

Read next

25 Jan Digital, Data & Technology

Was 2020 a watershed for public sector use of algorithms?

25 Jan Finance

HMRC told to ‘practise what it preaches’ as tax-avoidance evidence emerges

25 Jan Commercial

DfE has not tried to revise contract with free school meals voucher provider, perm sec says

Partner content

Hampshire County Council: Speeding up support for over 50,000 vulnerable people shielding at home from Covid-19

19 Jan by PA Consulting

How the UK Government can unlock the ingenuity of the nation

08 Dec 2020 by PA Consulting

Crown Prosecution Service in England and Wales: Applying customer-centric thinking to improve service delivery

01 Dec 2020 by PA Consulting

How defence programmes can use P3M to drive success

24 Nov 2020 by PA Consulting

Hampshire County Council: The Argenti care technology partnership delivers exceptional results in adult social care

18 Nov 2020 by PA Consulting

How the UK Government can unlock the ingenuity of the nation

10 Nov 2020 by PA Consulting