LISTEN: HMRC second perm sec Angela MacDonald on Covid-19, customer service and the challenges to come

CSW chats to HMRC deputy chief exec Angela MacDonald to get the inside story of the department's role in the government’s coronavirus response, and what it was like to switch jobs in a pandemic.
HMRC deputy chief exec and second perm sec Angela MacDonald
Civil Service World

By Civil Service World

02 Sep 2020

Exclusive

 

Hosted by Richard Johnstone.
With Angela MacDonald.
Edited by Nick Hilton for Podot.

Related
A perm sec refresh is a moment of opportunity for ministers to shape Whitehall’s leadership
13 May Civil Service Reform
A perm sec refresh is a moment of opportunity for ministers to shape Whitehall’s leadership
by Alex Thomas

Read the most recent articles written by Civil Service World - 'We’re attempting something that has never been achieved anywhere': Mission head Richard Clarke talks safer streets

Tags

HMRC

Categories

Coronavirus Leadership Operational Delivery Policy
Share this page
Read next
Agentic AI ‘could boost government productivity by 20-30%’, former lead NED says
09 May Digital, Data & Technology
Agentic AI ‘could boost government productivity by 20-30%’, former lead NED says
Should we be worried about the decline of parliamentary scrutiny?
09 May Brexit
Should we be worried about the decline of parliamentary scrutiny?
Dinosaurs, data and digital policy: What are the woolly mammoths in the room?
08 May Digital, Data & Technology
Dinosaurs, data and digital policy: What are the woolly mammoths in the room?
Partner content
Collaboration: The secret to success Partner Content
Collaboration: The secret to success
24 Mar by Balfour Beatty
Innovation in government: An opportunity to learn Partner Content
Innovation in government: An opportunity to learn
18 Mar by Serco
Illicit trade: On the rise across the UK Partner Content
Illicit trade: On the rise across the UK
11 Mar by Philip Morris International
What lessons can the UK take from other countries on welfare? Partner Content
What lessons can the UK take from other countries on welfare?
06 Jan by PA Consulting
How can international collaboration improve UK online safety? Partner Content
How can international collaboration improve UK online safety?
17 Dec 2024 by PA Consulting
Rethinking procurement: The path towards mission-based public service delivery Partner Content
Rethinking procurement: The path towards mission-based public service delivery
16 Dec 2024 by Serco