Hybrid working has not hurt civil service productivity, ministers say

Ministers back hybrid working as union calls for Rees-Mogg and Johnson to apologise for attacks
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By Tevye Markson

26 Jun 2023

Home working has not hindered civil service productivity, ministers have said.

Responding to parliamentary questions on the impact occupancy rates at department headquarters in the last 18 months have had on performance, ministers outlined how hybrid working had contributed to achieving key targets and one minister also revealed that the government research  found productivity is being maintained across the civil service.

Under former prime minister Boris Johnson’s leadership, ministers carried out swathes of public attacks on home working in the civil service as flexible working practices became more commonplace across the economy, as a result of the Covid-19 pandemic.

This included Johnson himself saying working from home "doesn't work" and calling for a return to the workplace to “drive up productivity” in May 2022. A month earlier, his minister for government efficiency, Jacob Rees-Mogg told ministers to send a "clear message" to officials that they should not be working from home and left notes on civil servants desks which said: “I look forward to seeing you in the office very soon”.

Another Cabinet Office minister under Johnson, Kit Malthouse, said civil servants working from home could damage the delivery of public services “over time” because “they won’t be as skilled”.

But ministers in HM Treasury, the Ministry of Defence, Department for Education, Ministry of Justice and Department for Work and Pensions have all rejected such notions in answer to questions from independent MP Julian Knight.

Knight, who was suspended as a Conservative MP last year, asked ministers for their assessment of the impact of occupancy rates on department’s performance in May 2023, referring to civil service headquarters occupancy data that has been gathered since February 2022.

Gareth Davies, exchequer secretary to HM Treasury, said: “Occupancy rate and hybrid working does not affect the department’s ability to deliver high quality work.”

The Treasury’s hybrid working policy requires staff to attend the office for 50% of their working week, he added.

Schools minister Nick Gibb said the DfE’s approach to hybrid working “has supported productive and efficient working between officials and ministers to deliver on priorities”. He said the department is currently asking staff about their experiences with hybrid working so it can "further develop its approach" to "ensure it remains effective".

Mike Freer, a minister at the MoJ, said the occupancy level of the department’s HQ building “does not impact the ability of the department to carry out its key functions”.

He said the department’s “approach to hybrid working, blending workplace and home working, has supported officials to carry out vital work across skills, schools and families” The MoJ’s hybrid working policy allows staff to work away from the HQ building “subject to business need”.

MoD minister Dr Andrew Murrison said there is "no evidence to suggest any impact on performance across the department as a result of MoD headquarters occupancy rates”. The MoD has consistently had one of the highest attendance levels of all departments at its main HQ in the last 12 months.

Similar conclusions have been found across government, according to DWP minister Mims Davies.

She said the DWP did not have data to measure the impact of occupancy in May 2023 on its performance but “broader research conducted across the civil service has considered the impact of hybrid working on productivity and found that overall productivity is being maintained”.

The monitoring of department HQ occupancy was ordered by Rees-Mogg last year as part of a drive to increase civil service office attendance post-pandemic.

PCS union general secretary Mark Serwotka has called for Rees-Mogg and Johnson to apologise for attacks on civil servants over working from home.

“The attack on homeworking was always a political attempt to justify an unjustifiable attack on our hard-working members,” Serwotka told Yahoo News.

“This new evidence backs up what we’ve always said: that homeworking does not have any impact on productivity.

“Perhaps Boris Johnson and Jacob Rees-Mogg, both of whom accused homeworkers of being lazy, should apologise for their slurs and accept they have lost the homeworking argument once and for all.”

In contrast to claims that home working hurts productivity, Disclosure and Barring Service chief Eric Robinson told CSW earlier this year that hybrid working had improved civil servants’ productivity in the agency. He said "staff had always wanted to work in a hybrid way" and he had been "struck" by how much the move had boosted productivity.

Hybrid working has support within the civil service at all grades. A study by the Blavatnik School for Government last year found 89% of civil servants are satisfied with remote and hybrid work arrangements and would like to continue working this way in the future. A more recent poll by civil service unions the FDA and Prospect found six in ten senior officials would turn down a promotion if the role didn’t allow for flexible/remote working. 

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