Civil Service Reform

Published in February 2017, the Government Transformation Strategy outlined a bold vision for comprehensive and enduring reform, and set a range of ambitious targets. As we enter the final stretch of its three-year itinerary, Sam Trendall examines the progress made to date, and how far is left to travel

The era of top-down public service delivery is giving way to a grassroots enablement mindset – and at a time when the chance to radically rethink government is more urgent than it has been for years

BT shows how to plan and manage your network to unlock the rewards of the cloud

As Brexit swells the senior civil service ranks, the government will struggle to meet its goal of moving more officials out of London, says the Institute for Government’s Aron Cheung

Awards will recognise best practice in corporate leadership, workspaces, technology, culture and people, and smarter working together

As we begin another momentous year in UK politics, civil service chief exec John Manzoni and BT managing director of major and public sector Colm O’Neill came together to discuss the future of public services. CSW reports. Photo Baldo Sciacca

Work and pensions secretary Amber Rudd has acknowledged that rollout of benefit reform could have contributed to large increase but says government has made changes to improve reform

Minister reveals that work is ‘deferred’ until after the UK leaves the EU

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Committee inquiry demands action plan to fill skills gaps and calls for Treasury to set out how public value frameworks will be rolled out in Spending Review

The civil service is not immune to “new year, new you” delusions, and HM Treasury is the main offender, says Andrew Greenway

Department seeks to engage with potential commercial partners

BT understand the public sector in the capital. Frameworks offer a single, simplified way to get the ICT products and services you need

But numbers continue to grow to total of seven million

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Department seeks supplier to help digitise services

Taking up the roles of cabinet secretary and head of the civil service at a time of seismic change, Sir Mark Sedwill is leading a 400,000-strong team that is growing fast and working hard amid deep uncertainty. He talks to Jess Bowie and Suzannah Brecknell about his priorities, and what he thinks will define his time as government’s top official

BT always talks about helping its customers be there in the moments that matter. And that’s the idea at the core of their new Customer Experience Centres. Experience BT solutions first-hand and feel the difference that powerful communications can make. 

IfG session also hears from Lord Robin Butler that internal competition has made managers “impotent” in planning their workforce.

IfG finds staff move on more rapidly in the UK than in other civil services and puts cost of churn at £74m a year

Twelve months on from the collapse of one of the government’s biggest contractors, Richard Johnstone looks at how the Cabinet Office has responded and reformed its approach to outsourcing

BT shows how to move from separate audio and web conferencing services to a fully integrated video, mobile, any device from anywhere meeting experience

Department embarks upon drive to deliver 250 digital services in a more ‘joined-up way’

Interim CDIO Simon McKinnon provides insight into department's agenda for the year ahead