Civil Service Reform

BT always talks about helping its customers be there in the moments that matter. And that’s the idea at the core of their new Customer Experience Centres. Experience BT solutions first-hand and feel the difference that powerful communications can make. 

IfG session also hears from Lord Robin Butler that internal competition has made managers “impotent” in planning their workforce.

IfG finds staff move on more rapidly in the UK than in other civil services and puts cost of churn at £74m a year

Twelve months on from the collapse of one of the government’s biggest contractors, Richard Johnstone looks at how the Cabinet Office has responded and reformed its approach to outsourcing

BT shows how to move from separate audio and web conferencing services to a fully integrated video, mobile, any device from anywhere meeting experience

Department embarks upon drive to deliver 250 digital services in a more ‘joined-up way’

Interim CDIO Simon McKinnon provides insight into department's agenda for the year ahead

BT's Keith Langridge leads a debate on implementing an SD-WAN which delivers on its promise, now and into the future

The COO must have the "drive and vision to lead transformation across a diverse and dispersed group of organisations", the job ad says

Union also cites Brexit impact as reason to reconsider transformation programme to consolidate offices across the UK.

Update on tax and benefit authority’s transformation plan says it is learning the lessons from the early stages of its moves to regional centres

Proposals could include move to create infrastructure ‘super ministry’ by merging three existing departments