Civil Service Reform

CEOs are adopting a digital first approach to match customer needs. BT asks how they're measuring success

Ex-civil service chief says reforms are needed to increase the public’s trust in government and over how public services are funded

Cabinet Office minister Oliver Dowden hails nominees as examples for all of government as it works towards 2022 smart working target 

While looking back through our archives sometimes shows how much things have changed, at other times it shows how much they’ve stayed the same. Barely an issue of this publication has gone to press without some mention of a pay dispute or procurement woes. Other thorns in the side of the civil service have simply grown bigger and more painful.

Tax agency says that it expects an increase in call centre inquiries as the UK leaves the European Union

SD-WAN is poised to transform the network. BT shows how you cut through the hype to work out what form of SD-WAN is right for your organisation.

Formal reform plan published as Serco chief says outsourcer has recovered from “dark night of the soul”

Published in February 2017, the Government Transformation Strategy outlined a bold vision for comprehensive and enduring reform, and set a range of ambitious targets. As we enter the final stretch of its three-year itinerary, Sam Trendall examines the progress made to date, and how far is left to travel

The era of top-down public service delivery is giving way to a grassroots enablement mindset – and at a time when the chance to radically rethink government is more urgent than it has been for years

BT shows how to plan and manage your network to unlock the rewards of the cloud

As Brexit swells the senior civil service ranks, the government will struggle to meet its goal of moving more officials out of London, says the Institute for Government’s Aron Cheung

Awards will recognise best practice in corporate leadership, workspaces, technology, culture and people, and smarter working together