Civil Service Reform

New BT SD-WAN and cyber security services will help the leading chemicals manufacturer and distributor drive its digital transformation

PCS says department is only willing to temporarily ‘share the pain’ of welfare reform workload rather than provide permanent additional resources for over-stretched staff

Every year, CSW asks permanent secretaries to reflect on the highs and lows of the last 12 months, and to share what they’re bracing themselves for in the next 12. As part of CSW’s 15 year celebrations, we dug out the first version, from the December 2008 issue of WWW, to see how times have changed in the departments

CEOs are adopting a digital first approach to match customer needs. BT asks how they're measuring success

Ex-civil service chief says reforms are needed to increase the public’s trust in government and over how public services are funded

Cabinet Office minister Oliver Dowden hails nominees as examples for all of government as it works towards 2022 smart working target 

While looking back through our archives sometimes shows how much things have changed, at other times it shows how much they’ve stayed the same. Barely an issue of this publication has gone to press without some mention of a pay dispute or procurement woes. Other thorns in the side of the civil service have simply grown bigger and more painful.

Tax agency says that it expects an increase in call centre inquiries as the UK leaves the European Union

SD-WAN is poised to transform the network. BT shows how you cut through the hype to work out what form of SD-WAN is right for your organisation.

Formal reform plan published as Serco chief says outsourcer has recovered from “dark night of the soul”

Published in February 2017, the Government Transformation Strategy outlined a bold vision for comprehensive and enduring reform, and set a range of ambitious targets. As we enter the final stretch of its three-year itinerary, Sam Trendall examines the progress made to date, and how far is left to travel

The era of top-down public service delivery is giving way to a grassroots enablement mindset – and at a time when the chance to radically rethink government is more urgent than it has been for years

BT shows how to plan and manage your network to unlock the rewards of the cloud

As Brexit swells the senior civil service ranks, the government will struggle to meet its goal of moving more officials out of London, says the Institute for Government’s Aron Cheung

Awards will recognise best practice in corporate leadership, workspaces, technology, culture and people, and smarter working together

As we begin another momentous year in UK politics, civil service chief exec John Manzoni and BT managing director of major and public sector Colm O’Neill came together to discuss the future of public services. CSW reports. Photo Baldo Sciacca

Work and pensions secretary Amber Rudd has acknowledged that rollout of benefit reform could have contributed to large increase but says government has made changes to improve reform

Minister reveals that work is ‘deferred’ until after the UK leaves the EU

Whether you need mobile devices or fibre optics, cloud services or switchboard systems, with UniCORN you'll have more purchasing power and unlock benefits you wouldn't get alone

Committee inquiry demands action plan to fill skills gaps and calls for Treasury to set out how public value frameworks will be rolled out in Spending Review

The civil service is not immune to “new year, new you” delusions, and HM Treasury is the main offender, says Andrew Greenway

Department seeks to engage with potential commercial partners

BT understand the public sector in the capital. Frameworks offer a single, simplified way to get the ICT products and services you need

But numbers continue to grow to total of seven million