UK civil service ‘only the fourth best in the world’

Written by Richard Johnstone on 6 July 2017 in News

Study finds Whitehall is the world’s most effective civil service for generating policy, but falls down ranking in areas like financial management and digital services

Photo: PA

A global analysis of civil service effectiveness has found the UK’s central government to be the world’s fourth most effective, behind the Commonwealth nations of Canada, New Zealand and Australia.

The International Civil Service Effectiveness Index (InCiSE) draws together a series of data and performance indicators for a host of government administrative functions for the first time to provide an overall measure of performance. The project, undertaken by the Blavatnik School of Government and the Institute for Government, looks at areas including tax administration, inclusiveness, capability, openness, integrity, risk management, fiscal and financial management, digital service and policymaking.


According to the analysis, which looked at 31 countries across Europe, North America, South America, Asia and Australasia, the UK civil service is the world’s most effective at policymaking. This is based on an assessment of the quality of policy advice, the role of civil servants in setting strategic policy direction, policy proposal coordination across government, and how policy monitoring is done.

The UK civil service also ranks as the world’s most effective in social security administration, and openness – based on the degree and quality of consultation with wider civil society. Whitehall ranks second on the effectiveness of regulation, and fifth on the effectiveness of tax administration.

However, the UK does not make the top five in terms of effectiveness in a host of areas including fiscal and financial management, crisis and risk management, human resources, digital services, integrity, capability and inclusiveness.

The report concluded Whitehall was particularly strong on the quality of policy advice theme, while government data availability and accessibility and data impact, were also strengths.

It highlighted that crisis/risk management, which is determined by monitoring country’s progress against the United Nations’ priorities for disaster risk reduction, was an area where the UK’s performance was deemed to be just above average.

On digital services – an area where the UK has often been considered a world leader through the creation of the Government Digital Service – the UK scores relatively highly for the cross-border mobility of services theme (ranked 4th overall) but less well against other themes, such as the extent to which services are user focused, transparency, and the extent to which wider technical advances have been made through infrastructure investment.

Scores for the integrity (which covers themes including corruption perceptions; adherence to rules and procedures, work ethics, and fairness and impartiality) and capability (which covers assessment of key workforce capability such as problem solving, numeracy and literacy skills and the educational attainment of the workforce) were also areas where the UK could learn from leading countries, according to the review.

Professor Ngaire Woods, the dean of the Blavatnik School of Government, said an effective civil service can play a central role in driving forward a country’s progress and prosperity. “The InCiSE Index will help both governments and citizens identify how well their civil service is functioning and how it can learn to improve from the best performers,” she said.

IfG deputy director Julian McCrae said the index can help governments around the world, including in the UK, identify other countries from whom they can learn.

“Our aim is to encourage collaboration on in vital areas, such as the adoption of digital technology, and to provide a transparent account to the public of how countries are doing,” he said. 

The full top ten according to the report is:

  1. Canada
  2. New Zealand
  3. Australia
  4. United Kingdom
  5. Finland
  6. Sweden
  7. Estonia
  8. Norway
  9. Korea (Republic of)
  10. United States of America

The report also adjusted scoring so that it reflected effectiveness accounting for the relative size of national economies. This found that, compared to its relative economic output, Estonia (the country also scores first on the tax administration), Mexico (which scores first on regulation) and South Korea (which scores above average on most variables) were the globe’s most effective governments.

About the author

Richard Johnstone is CSW's deputy and online editor and tweets as @CSW_DepEd

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Submitted on 6 July, 2017 - 18:56
'most effective civil service for generating policy' - this is nothing to celebrate, surely if policy does not produce citizen benefits it is waste! Would it not be better to direct these 'policy' resources to social care and education? We seem not to have made any 'deep' changes to our system of government as highlighted in 'The Blunders of our Governments' by Anthony King and Ivor Crewe How much does our 'system of government' have to fail before we find our bold leaders!

Mark Hammer (not verified)

Submitted on 11 July, 2017 - 13:35
I generally place little faith in rankings; particularly since the space between ranks is often undisclosed, and the inflection points differentiating great, acceptable, and problematic ranks are rarely, if ever, subject to external validation. HOWEVER, I find it conspicuous that the top-ranked nations are all Westminster systems of government. A demonstration of what a good idea it is, I would think.

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