What is government digital reinvention?

Written by Sharon Bagshaw, Vice President, Public Sector, IBM UK Ltd on 8 March 2018 in Sponsored Article
Sponsored Article

IBM's Sharon Bagshaw explains why it's important to be clear about what digital reinvention means, and the focus areas for delivering truly transformative public services

The following appeared in the March 5 issue of our sister title The House 

Digital Reinvention is driven by the rapid pace of technological and societal change which has embedded digital capabilities throughout every aspect of our daily lives. Digital reinvention has become ubiquitous in government policy making circles, replacing the now outmoded term ‘eGovernment’. We are witnessing the third stage of a digital evolution which started with the simple digitisation of business processes, progressed through transformative 'eGovernment' and has now moved on to the reinvention stage. Because it is now so widely applied, it is important to be clear what Digital reinvention is and is not.

Digital reinvention is about enhancing the digital relationship between UK citizens and HM Government by transforming citizen-facing services. Digital reinvention in government is the use of enabling technology - in conjunction with the supporting political, legal and regulatory structures, to fundamentally change the way people and public agencies interact at the dawn of the AI era in government and society.  It is not about the modernisation of an existing set of IT systems or the introduction of a new technology into a current estate.

To deliver truly transformative public services in the United Kingdom, there is a need to focus on the following: 

Personalisation: Services will need to constantly adapt to the individual and their changing circumstances, while at the same time ensuring security of personal data.

Seamlessness: HM Government must deliver services that blend into everyday life.

Citizen Partnership: A new digital relationship must be forged between citizens and government - one based on collaboration in order to address rapidly evolving needs.

Digital Workforce: Empowering the digital native workforce. Rapid demographic shifts are changing the face of the public sector workforce, bringing different expectations and perspectives.

Ethical Framework: At the start of a new AI driven era built on vast quantities of data, transparency and trust will be essential to mitigate the potential and undiscovered consequences of this new reinvented world and provide a framework for the responsible use of data.


About the author

Sharon Bagshaw is the Public Sector Leader for IBM UK Ltd.  She has had a varied career in the IT industry with over thirty years’ experience working with clients in Financial Services, Pharmaceuticals, Health and Life Sciences and during the last eight years, in Public Sector.  She spent 4 years overseas in Switzerland in a global Senior Executive role leading IBM's relationship with a Health and Life Sciences client. Sharon was the VP Executive for the DVLA, leading IBM’s work with one of IBM's largest UK Public Sector clients, delivering operational IT Services and Business Application Services transformation.

Sharon leads a large, highly skilled team of business and technical professionals working with organisations across the Public Sector to maximise the value IBM delivers to HM Government. She is recognized as a strong leader within IBM UK’s Senior Leadership Team and is also a Company Director of IBM Services Centre UK Limited. 

Sharon builds and leads high performing teams who excel in their mission; she drives a client first behaviour and integrates the many parts of IBM to unite as One Team.  She is known among her peers, for her thought leadership and innovation, challenging herself and her teams to constantly reinvent themselves.

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