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'Every day throws up different opportunities': Q&A with government chief commercial officer Andrew Forzani
21 Oct Commercial

'Every day throws up different opportunities': Q&A with government chief commercial officer Andrew Forzani

Andrew Forzani, head of the commercial and grants management functions, on the Procurement Act and building skills. Words by Suzannah Brecknell
by Suzannah Brecknell
Childcare champions: The Ofsted team that delivered essential insights for policymakers and public
27 Oct Education
Childcare champions: The Ofsted team that delivered essential insights for policymakers and public
Fax machines and 'opposition' civil servants – how the UK civil service compares to others around the world
22 Oct Civil Service Reform
Fax machines and 'opposition' civil servants – how the UK civil service compares to others around the world
Going, going, gong: Five minutes with King's birthday honours recipient Alice Hurrell
17 Oct Energy & Environment
Going, going, gong: Five minutes with King's birthday honours recipient Alice Hurrell
Perm Sec Round-Up: Martin Donnelly, 2014
24 Dec 2014 Government Tax Profession
Perm Sec Round-Up: Martin Donnelly, 2014

Martin Donnelly



Permanent Secretary of the Department for Business, Innovation and Skills


Perm Sec Round-Up: Robert Devereux, 2014
23 Dec 2014 Leadership
Perm Sec Round-Up: Robert Devereux, 2014

Robert Devereux



Permanent Secretary of the Department for Work and Pensions


Perm Sec Round-Up: Bill Crothers, 2014
23 Dec 2014 Government Tax Profession
Perm Sec Round-Up: Bill Crothers, 2014

Bill Crothers



Chief Commercial Officer


Perm Sec Round-Up: Ursula Brennan, 2014
23 Dec 2014 Government Tax Profession
Perm Sec Round-Up: Ursula Brennan, 2014

Ursula Brennan



Permanent Secretary of the Ministry of Justice


Perm Sec Round-Up: Mike Bracken, 2014
23 Dec 2014 Government Tax Profession
Perm Sec Round-Up: Mike Bracken, 2014

Mike Bracken



Executive Director of Digital for the UK Government


Perm Sec Round-Up: Alex Aiken, 2014
22 Dec 2014
Perm Sec Round-Up: Alex Aiken, 2014

Alex Aiken



Executive Director of Government Communications


Perm Sec Round-Up: John Manzoni, 2014
22 Dec 2014 Government Tax Profession
Perm Sec Round-Up: John Manzoni, 2014

John Manzoni



Chief Executive of the Civil Service


Perm Sec Round-Up: What’s on your mind?
22 Dec 2014 Government Tax Profession
Perm Sec Round-Up: What’s on your mind?

For the last five years, Civil Service World has rounded off December by publishing a set of articles written by permanent secretaries and other key figures. This year, Matt Ross finds perm secs focusing on skills, Scotland, global threats – and the creeping advance of Xmas


Perm Sec Round-Up: Sir Jeremy Heywood, 2014
22 Dec 2014 Government Tax Profession
Perm Sec Round-Up: Sir Jeremy Heywood, 2014

Sir Jeremy Heywood



Cabinet Secretary and Head of the Civil Service


Disunion in the unions
18 Dec 2014 Government Tax Profession
Disunion in the unions

Facing the coalition, the civil service’s labour movement is split between outright opposition and constructive engagement. Matt Ross examines the tensions between – and within – Whitehall’s unions. llustration by John Levers


Retaining top talent in 2015 Sponsored
16 Dec 2014 HR
Retaining top talent in 2015

How can you retain civil servants in 2015?


Taking the pulse of Big Data
15 Dec 2014 Digital, Data & Technology
Taking the pulse of Big Data

A recent CSW round table examined the potential of Big Data to improve outcomes and cut costs in our healthcare system. Colin Marrs reports. Photos by Paul Heartfield


The digital rebirth of the patent renewal service
12 Dec 2014 Digital, Data & Technology
The digital rebirth of the patent renewal service

The IPO's patent renewal service has been pinned as an exemplar for the GDS' digital transformation agenda. CSW takes a look at the service's journey from a paper-based process to a champion of digital change


Highlighting examples of fiscal efficiency: Global governments and digital delivery Sponsored
10 Dec 2014 Digital, Data & Technology
Highlighting examples of fiscal efficiency: Global governments and digital delivery

TCS has a proven track record around the world in working with governments on fiscal and welfare efficiency. Here we go through three examples


Round table: Big data, small costs
10 Dec 2014 Digital, Data & Technology
Round table: Big data, small costs

Data held and harvested by government can be used to take chunks out of departments’ operating costs, Stuart Watson learned at a CSW round table. Pic: Paul Heartfield


How to Attract Talent to the Civil Service in 2015 Sponsored
09 Dec 2014 HR
How to Attract Talent to the Civil Service in 2015

Cornerstone research recently investigated what people look for – and more importantly, prioritise – when considering a career in the civil service. Here are some of the findings


How did you...improve child maintenance?
09 Dec 2014 Culture
How did you...improve child maintenance?

The DWP now assesses 95% of new child maintenance cases accurately, the NAO has found


Lord Hennessy meets...Baroness Manningham-Buller
08 Dec 2014 Security & Defence
Lord Hennessy meets...Baroness Manningham-Buller

Peter Hennessy interviews former MI5 chief Eliza Manningham-Buller about the three decades she spent tackling the Soviet threat, the IRA and Islamist terrorism


Case Study: New York City’s Department of Probation implements a case management system through TCS to streamline operations Sponsored
04 Dec 2014 Digital, Data & Technology
Case Study: New York City’s Department of Probation implements a case management system through TCS to streamline operations

New York City’s Department of Probation (NYCDOP) wished to carry out an IT re-engineering initiative to enable better collaboration with internal and external stakeholders. It, therefore, decided to implement a Reusable Case Management System (RCMS) that would be the pivot of its IT landscape. Clearly, the RCMS had to handle future growth of the agency and function alongside existing and planned systems.



TCS implemented the RCMS, an integrated case management system for managing the agency’s key functions - Pre-Sentence Investigation and Probation Supervision. The system used kiosk technology innovatively as an effective supervision tool to supervise large number of low-risk probationers, thereby allowing the probation officers to focus on more intensive supervision of high-risk probationers and violent felons. The integrated data share platform enhanced information sharing between the NYCDOP and its other partners and improve the speed and accuracy of case processing

Interview: Julian Kelly
04 Dec 2014 Economics
Interview: Julian Kelly

Julian Kelly is the government’s first ever director-general of public spending and finance. He tells Winnie Agbonlahor about his plans for strengthening the profession


Beyond the comfort zone - Darra Singh
02 Dec 2014 Economics
Beyond the comfort zone - Darra Singh

A monthly interview with people who've crossed organisational and sectoral boundaries to join a new working world.


Interview: Alison Saunders
01 Dec 2014 Legal
Interview: Alison Saunders

The director of public prosecutions, Alison Saunders, started in the job just as phone hacking and sex abuse trials put her organisation under the media spotlight. She tells CSW about a turbulent first year leading the Crown Prosecution Service. Photo by Mark Weeks


Internal Recruitment: Your own people could be your best hire Sponsored
28 Nov 2014 HR
Internal Recruitment: Your own people could be your best hire

The days of having a job for life are long gone. Research has indicated that on average people will have seven careers in their lifetime and whilst the need to move on to a fresh challenge isn’t surprising, are some organisations missing a trick? Research carried out by Cornerstone OnDemand across Europe found that over three quarters of organisations (77 percent) understand that internal recruitment is critical; however, 54 percent do less than a third of their recruitment from existing talent. So why the disconnect?


A place I love: The English-Welsh borders
28 Nov 2014 Government Tax Profession
A place I love: The English-Welsh borders

Philip Rutnam explains his love for this historic cultural meeting point


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