Suzannah Brecknell hears Facebook’s policy chief Simon Milner discuss how government can use social media more effectively

HM Revenue & Customs has been given £200m to improve customer service. Winnie Agbonlahor reports on the progress so far.

How do you get civil servants to try new things? Joshua Chambers meets Paul Maltby, a man who thinks he knows the answer.

Jane Platt is chief executive of NS&I, Britain’s venerable state-owned savings bank. She talks to Joshua Chambers about keeping rival financial institutions sweet, diversity in the City, and the future for arm’s-length bodies.

This week the House of Commons is celebrating the passage of 650 years since it appointed its first clerk. Winnie Agbonlahor speaks to the incumbent, Sir Robert Rogers.

PASC chair Bernard Jenkin is highly critical of aspects of the civil service – but he’s sympathetic to civil servants themselves, and earlier this month an audience of officials gave his arguments a warm reception. Matt Ross reports.

Cabinet Office permanent secretary Richard Heaton used his first appearance at the Public Administration Select Committee to give a bullish appraisal of Civil Service Reform progress. Suzannah Brecknell reports.

After less than two years leading the coalition’s civil service efficiency drive, Ian Watmore has quit for a life as a vicar’s husband. Giving his press officers the slip, he explains to Joshua Chambers what he’s learned in the job

A hospital doctor says government edicts and the fear of litigation are limiting medical staffs’ freedom to learn their trade and act in their patients’ best interests. Tom Barfield reports.

Though their origins lie in military applications, drones are increasingly being used in a civilian context. Winnie Agbonlahor reports on how the public sector might capitalise on the opportunities around unmanned aircraft.

As chief executive of the Shareholder Executive, Mark Russell is responsible for overseeing the running of more than 20 government-owned businesses. Joshua Chambers meets him to discuss transparency, pay and privatisation

The MoD is consistently out-negotiated by its private sector suppliers, chief of defence materiel Bernard Gray tells Matt Ross: he wants to bring in some serious firepower from private business to work on our defence procurement

In pursuit of the IPPR’s findings on perm sec appointments, Winnie Agbonlahor tracks down report author Guy Lodge.

The coalition’s Green Investment Bank has been tasked with boosting private investment in the green economy – a high-potential sector constrained by limited finance. Winnie Agbonlahor meets chief executive Shaun Kingsbury.

Outgunned on salaries by the private sector, the civil service often struggles to recruit and retain world-class talent. Stuart Watson attends a CSW round table on how to bring top employees into Whitehall – and keep them there.

This week’s interviewee works for a council, giving policy advice and running projects with charities and the local community.

As the Bishop of Liverpool’s effective Hillsborough panel demonstrates, inquiries don’t always require huge amounts of time and money. Presenting a spotter’s guide to inquiries, Suzannah Brecknell tracks their continuing evolution.

Companies House chief Tim Moss runs a happy team in laid-back Cardiff, but there’s plenty of tensions in his job – like those between deregulation and tackling fraud, or open data and revenue generation. Matt Ross meets him

All new ministers should undergo compulsory training and yearly appraisals led by one minister in the Cabinet Office, according to the Political and Constitutional Reform Committee’s report published today.

Very few jobs these days can be undertaken without any qualifications or tuition – but if you’re running the country, you may not even receive an induction. Joshua Chambers reports on the prospects for ministerial training.

Over the last year the chairman of Standard Life, Gerry Grimstone, has been visiting Ministry of Defence offices to meet and speak with civil servants from across the department. It's not a very personal bid for defence civil servants to reconsider their savings choices, but part of his role as the department's lead non-executive director. Grimstone, in common with many other departmental non-executive directors, wants to improve communications between boards and civil servants.

This week’s interviewee works for Jobcentre Plus, handling benefit claims and helping people to find work

The Rural Payments Agency (RPA) spent years engulfed in painful criticism. Mark Grimshaw, who came in as chief executive two years ago determined to turn things around, tells Winnie Agbonlahor how he’s smartened up its act

The Social Value Act came into force at the start of this year, requiring public bodies to consider using procurement to produce wider benefits. Winnie Agbonlahor reports on a round table held to discuss the new law’s implications.