Dowden: Embracing AI ‘only sustainable route’ to cutting civil service headcount

Cabinet Office secretary says beefed-up AI unit will speed up "dogsbody" tasks
Oliver Dowden. Photo: Imageplotter/Alamy

By Tevye Markson

29 Feb 2024

Embracing AI is the only sustainable route to cutting the size of the civil service, Oliver Dowden has said.

The deputy prime minister and Cabinet Office secretary made the comments in a briefing with journalists ahead of a speech later today, in which he will announce plans to use AI to drive efficiencies and improve productivity in government and across the public sector.

Dowden said adopting AI could be a “significant downward driver” in reducing the civil service headcount, with the government aiming to cut 66,000 jobs by the end of the next Spending Review. 

“It really is the only way, I think, if we want to get on a sustainable path to headcount reduction,” Dowden said.

“Remember how much the size of the civil service has grown as a result of the pandemic and EU exit preparedness. We need to really embrace this stuff to drive the numbers down. By doing those things better, you have to have fewer civil servants doing the administrative tasks that drive these things, which should lead us to savings both on headcount and on overall budget.”

Dowden is set to announce plans to invest £110m in the Incubator for AI, the Cabinet Office's AI unit, and in emerging technology to speed up what he described as “dogsbody work”, according to The Telegraph.

The AI unit, which currently has 30 staff, was announced by Dowden in November as a "crack squad" to help reduce the size of the civil service, with a focus on five areas initially: welfare fraud, the asylum backlog, health, education services, and civil service reform.

“By doing those things better, you have to have fewer civil servants doing the administrative tasks that drive these things, which should lead us to savings both on headcount and on overall budget,” Dowden said.

Dowden said the unit has already begun recruiting staff from top tech firms and plans to increase its headcount to 70.

Speaking in the House of Commons earlier today, the deputy prime minister said his speech will set out how the Cabinet Office is “putting more AI experts at the heart of government to drive the adoption of AI right across the public sector”.

He said: “Not only will we revolutionise services, we’ll increase productivity, cut efficiencies and save taxpayers millions of pounds.”

Dowden added that he is determined that the Cabinet Office “will lead the way in seizing the opportunities presented by these new technologies, whilst guarding against risks”.

Earlier this year, Cabinet Office minister Alex Burghart suggested AI could be used to reduce the need for civil servants in areas such as fraud detection, and could also help drive up wages and tackle the loss of institutional memory.

Responding to the news, PCS general secretary Fran Heathcote said: "PCS recognises that AI is an inevitable development that has been introduced and will be increasing used in the workplace. In contrast to Mr Dowden though we want AI to enhance jobs and not to degrade them and we are opposed to mass job losses that clearly Mr Dowden wants.

"For this reason, the union’s National Executive on 6/7 March will discuss adopting an agreement to put to the civil service which will govern the introduction and operation of AI systems and in particular will seek to prohibit systems which automate decision making and so take humans out of the loop of such decisions.

"If Mr Dowden is serious about cutting 66,000 posts through AI then he should come clean and admit that, in DWP, the justice system, HMRC and other departments, he wants software to judge and decide upon citizens; for the machine to be in charge.

"In contrast PCS wants to improve, not dehumanise work and for productivity gains made through the introduction and use of AI to be shared between the workers and the organisation in the form of reduced hours and increase pay."


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