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'We are redoubling our efforts': Angela MacDonald on the Civil Service Pension Scheme recovery
26 Jun HR

'We are redoubling our efforts': Angela MacDonald on the Civil Service Pension Scheme recovery

Six months on from the disastrous transfer of the Civil Service Pension Scheme to Capita, Angela MacDonald, who was parachuted in to turn the crisis around, tells the inside story
by Tevye Markson
'Not just a policy department': Emran Mian on how the integration of Government Digital Service has transformed DSIT culture
25 Jun Digital, Data & Technology
'Not just a policy department': Emran Mian on how the integration of Government Digital Service has transformed DSIT culture
Read the summer 2026 issue of Civil Service World
23 Jun Civil Service Reform
Read the summer 2026 issue of Civil Service World
Ten years on from the vote to leave the EU, how has Brexit shaped the civil service?
23 Jun Civil Service Reform
Ten years on from the vote to leave the EU, how has Brexit shaped the civil service?
'The civil service will miss him' – former chancellor Alistair Darling on working with outgoing Treasury chief Sir Nick Macpherson
31 Mar 2016 Economics
"The civil service will miss him" – former chancellor Alistair Darling on working with outgoing Treasury chief Sir Nick Macpherson

As the Treasury's permanent Nick Macpherson this week departs the civil service after more than a decade as the department's most senior official, here's our full conversation with his former boss as chancellor, Alistair Darling – who worked with Macpherson as the Treasury grappled with the 2007-8 global economic crisis


What can Barack Obama's digital adviser teach the civil service about talent hunting?
29 Mar 2016 Civil Service Reform
What can Barack Obama's digital adviser teach the civil service about talent hunting?

A new book by Beth Simone Noveck – a former open-government adviser to both US president Barack Obama and prime minister David Cameron – contains useful lessons for the civil service on finding the right expertise


Interview: Defra permanent secretary Clare Moriarty on flooding, Extended Ministerial Offices and modernising her department
24 Mar 2016 Civil Service Reform
Interview: Defra permanent secretary Clare Moriarty on flooding, Extended Ministerial Offices and modernising her department

Since Clare Moriarty became permanent secretary of the Department for Environment, Food and Rural Affairs last August, she has found herself drawing on three decades of Whitehall experience to tackle challenges like flooding and organisational reform. Jess Bowie meets her


The EU’s global perspective on climate change Sponsored
23 Mar 2016 Economy
The EU’s global perspective on climate change

Juan Garcés de Marcilla, Director of Copernicus Services, ECMWF, explains the purpose of the EU’s earth observation programme and the economic and moral imperative to act on the insight it provides.


Civil servants don’t provide enough challenge – and Ken Clarke thinks pay restraint is taking a toll: former coalition ministers share frustrations
23 Mar 2016 Civil Service Reform
Civil servants don’t provide enough challenge – and Ken Clarke thinks pay restraint is taking a toll: former coalition ministers share frustrations

A lack of challenging advice, no control over important appointments and poor management information are among the frustrations voiced by David Laws, Greg Barker, Ken Clarke, Stephen Hammond and Baroness Kramer speaking in the latest interviews under the Institute for Government's 'Ministers Reflect' series


Being Bold in the Public Sector Sponsored
22 Mar 2016 Civil Service Reform
Being Bold in the Public Sector

Microsoft considers the safest way to push the boundaries of innovation


Special report: As devolution gathers pace, is Whitehall really ready to let go?
22 Mar 2016 Civil Service Reform
Special report: As devolution gathers pace, is Whitehall really ready to let go?

Passing powers from Whitehall to local areas is a key government goal. But do civil servants have enough understanding of what is happening on the ground to make the policy work? Colin Marrs talks to experts and officials to find out


How can greater collaboration improve the citizen experience and save money?
18 Mar 2016 Digital, Data & Technology
How can greater collaboration improve the citizen experience and save money?

Smooth service delivery requires public sector organisations to work together – but that's not always as easy as it sounds. CSW teamed up with NS&I Government Payment Services for a frank discussion about departmental collaboration. Gill Hitchcock listened in


Terminological inexactitudes: handy translations of Whitehall jargon (Vol. 12)
18 Mar 2016 Communications
Terminological inexactitudes: handy translations of Whitehall jargon (Vol. 12)

Civil Service World's regular guide to the very best in Whitehallese


So just how healthy is your department? Sponsored
14 Mar 2016 Health & Social Care
So just how healthy is your department?

Mutual health insurer CS Healthcare has been hosting health checks to government employees for more than two years. The results of this programme are very revealing.


Opening the 'front door' to integrated urgent healthcare Sponsored
14 Mar 2016 Digital, Data & Technology
Opening the "front door" to integrated urgent healthcare

Microsoft and Capita offer a vision for integrated urgent care


How Sir George Martin caused me to lose my minister – by a former private secretary (and Beatles fanatic)
09 Mar 2016 Culture
How Sir George Martin caused me to lose my minister – by a former private secretary (and Beatles fanatic)

Former private secretary Dunstan Hadley recalls how an encounter with the fifth Beatle at Abbey Road studios led him to compromise his professionalism... 


Health and the Cloud: How cloud can help chief financial officers do more with less Sponsored
04 Mar 2016 Digital, Data & Technology
Health and the Cloud: How cloud can help chief financial officers do more with less

Microsoft examines some of the key opportunities a CFO can gain through adopting the cloud.


“Joined-Up Justice”: How can Technology enable the Transformation of the UK Justice Landscape? Sponsored
29 Feb 2016 Civil Service Reform
“Joined-Up Justice”: How can Technology enable the Transformation of the UK Justice Landscape?

BT examines the role of IT in the future delivery of justice.


Interview: Big Lottery Fund chief Dawn Austwick on funding good causes, the future of social investment and staying “absolutely at arm’s-length” from departments
29 Feb 2016 Civil Service Reform
Interview: Big Lottery Fund chief Dawn Austwick on funding good causes, the future of social investment and staying “absolutely at arm’s-length” from departments

The Big Lottery Fund has channelled billions of pounds in proceeds from the National Lottery to good causes. Colin Marrs quizzes chief executive Dawn Austwick on the interplay between her organisation’s priorities and the government’s


John Manzoni interview: 'Guiding people through change always takes longer than you think; it’s always harder than you think'
25 Feb 2016 HR
John Manzoni interview: "Guiding people through change always takes longer than you think; it’s always harder than you think"

Civil service chief executive John Manzoni talks to Suzannah Brecknell about leadership, transforming government and building relationships with the private sector


“Isolation will get you nowhere” – how the British Business Bank encouraged staff to collaborate and innovate in its quest to boost lending to SMEs
24 Feb 2016 Civil Service Reform
“Isolation will get you nowhere” – how the British Business Bank encouraged staff to collaborate and innovate in its quest to boost lending to SMEs

The legal team at the government-owned British Business Bank has brought together public and private sector expertise to create a new organisation with a challenging mandate – to boost lending to thousands of small and medium-sized businesses. Shanika Amarasekara, general counsel for the bank, shares her team's experience 


Terminological inexactitudes: handy translations of Whitehall jargon (Vol. 11)
19 Feb 2016 Communications
Terminological inexactitudes: handy translations of Whitehall jargon (Vol. 11)

Civil Service World's regular guide to the very best in Whitehallese


Dame Ursula Brennan: the former Ministry of Justice permanent secretary on why she left the MoJ, what she's most proud of – and why it can be tricky to cut senior civil service roles
18 Feb 2016 Government Tax Profession
Dame Ursula Brennan: the former Ministry of Justice permanent secretary on why she left the MoJ, what she's most proud of – and why it can be tricky to cut senior civil service roles

The former permanent secretary of the Ministry of Justice – and before that the Ministry of Defence – looks back on her Whitehall career over lunch with CSW editor Jess Bowie


Interview: Home Office permanent secretary Mark Sedwill on transforming his department, turning around staff morale – and being likened to Darth Vader
17 Feb 2016 Civil Service Reform
Interview: Home Office permanent secretary Mark Sedwill on transforming his department, turning around staff morale – and being likened to Darth Vader

With responsibility for policing, immigration, borders and countering extremism, Mark Sedwill certainly has a lot on his plate. The Home Office permanent secretary talks to Matt Foster about the power of events, the drive to improve staff morale – and why the department’s “policy-heavy” headquarters are in line for a shake-up


Smarter Working: Creating the right environment for the ‘Modern Workplace’ Sponsored
16 Feb 2016 Leadership
Smarter Working: Creating the right environment for the ‘Modern Workplace’

Microsoft examines the benefits of flexible working, and what the public sector can do to adopt it


Crossrail: on time and on budget, is this how to get a major infrastructure project right?
08 Feb 2016 Civil Service Reform
Crossrail: on time and on budget, is this how to get a major infrastructure project right?

Crossrail, the capital’s new east-west rail link, is on track to open on time and on budget. As well as being a boon for commuters, it could also improve the UK’s reputation for delivering major infrastructure projects. Colin Marrs digs around for some lessons


“Life as high commissioner to Kenya has been exciting, rewarding and never dull – it is exactly why I joined public service”: diplomat Christian Turner on a truly memorable posting
04 Feb 2016 Foreign Affairs
“Life as high commissioner to Kenya has been exciting, rewarding and never dull – it is exactly why I joined public service”: diplomat Christian Turner on a truly memorable posting

Christian Turner reflects on his time as Kenya’s high commissioner, and what his experiences taught him about the art of diplomacy


EU referendum, then and now: Former cabinet secretary Lord Butler remembers the last time Britain went to the polls over membership of Europe
04 Feb 2016 Economics
EU referendum, then and now: Former cabinet secretary Lord Butler remembers the last time Britain went to the polls over membership of Europe

David Cameron’s dilemma over the EU referendum bears striking similarities – and some notable differences – to that faced by Harold Wilson in 1975, says Robin Butler


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