Civil Service Reform

Surge in consumers’ use of messaging and social media is transforming their expectations of service, says new BT and Cisco research

Susanna Smith from the Public Chairs’ Forum and Association of Chief Executives highlights the key themes – from relocations to Brexit – being discussed at Cabinet Office’s Public Bodies Week

Two parliamentary reports highlight problems at Irish border and frustration at perceived Whitehall “power grab”

As she leaves government to return to the private sector, Sherin Aminossehe shares her lessons from working in Whitehall – from the ministers to the acronyms

Public Bodies 2017 report suggests some “tailored reviews” will be rescheduled until post-EU landscape becomes clearer

From weather forecasting to healthcare inspection, public bodies play a crucial role in maintaining public services. Lesley Ann Nash, the director for public bodies reform at the Cabinet Office, explains what government is doing to keep them fit for purpose

Lack of Brexit clarity has stoked fears that government “will expect the impossible” from immigration staff

Policy Institute warns that current Whitehall structures "lack of strategic thinking and leadership" to implement the industrial strategy

Two reports – from Reform and Lord Holmes – flag up the transformational potential of the distributed ledger technology

After a shaky start, the Crown Commercial Service is changing the way it works with departments in a bid to improve the government’s buying habits. But chief executive Malcolm Harrison tells Richard Johnstone that its success shouldn’t be measured by savings alone, as he sets out the frustrations – and fun – of cross-government working

Polly Payne and Ruth Hannant named directors general for Rail Group in move hailed by perm sec as progress in "overwhelmingly male" industry

Flagship government document identifies four "grand challenges" that UK must address to take advantage of global economic trends