HMCTS pauses IT system rollout in attempt to resolve union dispute

Common Platform pause is “a reasonable first step", says PCS union, which had planned strikes
Union members who are legal advisers and court associates voted 93% in favour of strike action. Photo: Adobe Stock

By Tevye Markson

22 Sep 2022

HM Courts and Tribunals Service has paused the rollout of its unpopular Common Platform IT system in parts of the UK amid a dispute with civil service union PCS.

PCS members were due to strike over Common Platform’s “negative impact on [staff's] health, safety and welfare” from 10 September to 18 September but postponed following the death of the Queen two days beforehand.

The planned industrial action, which would have involved legal advisers and court associates, aimed to highlight the need for dialogue with HMCTS management about the implementation of Common Platform, a system PCS labelled “fundamentally flawed”.

The union then met with HMCTS on 15 September to discuss potential ways of resolving the dispute over the platform, which allows parties including the judiciary; solicitors and barristers; the Crown Prosecution Service; and court staff to access case information.

HMCTS has now agreed to the union’s first demand, to halt the platform’s rollout to allow for negotiations to begin “in good faith, in the hope of resolving the dispute”, PCS said.

The agency said it has paused implementation of Common Platform in courts in South Yorkshire and Lancashire.

PCS, which is the civil service’s largest union, said it believes this is “a reasonable first step to show us they have listened and that they are committed to resolve the dispute”.

However, the union criticised the way HMCTS announced the decision to suspend the rollout, which did not acknowledge PCS's influence.

“The communication which was sent out yesterday afternoon by management was not given to PCS in advance, as is good practice when communicating information that would impact the dispute,” PCS said.

“It also massively downplayed the role of PCS and our members in getting management around the table and talking seriously about how we resolve the dispute.

“PCS has no doubt that this move to pause has been brought about by our ballot mandate and our second ballot; applying pressure and showing the huge resistance our members feel towards the Common Platform rollout."

PCS has a mandate for strike action for the first group of courts impacted by the implementation of the IT system.

The union said it is “still very much in dispute” over Common Platform and will await the result of its national strike ballot on 26 September before deciding what to do next.

“In the meantime, we will continue to negotiate with HMCTS to find a satisfactory resolution to the dispute,” PCS said.

“We made it clear to HMCTS that a satisfactory outcome to this dispute is not just a pause to the roll out but also to deal with the issues at stake for where the Common Platform is being used now and over the time since its introduction.”

Union members who are legal advisers and court associates voted 93% in favour of strike action in a recent ballot, where turnout was 61%.

Last year, PCS said stress and anxiety levels among officials had gone “through the roof” since the introduction of Common Platform in September 2020. It said the system had been beset with technical problems and delays that had slowed cases and added to backlogs.

A HM Courts and Tribunals Service spokesperson said: “Common Platform is fundamental to modernising the court system – replacing out-of-date systems and freeing up court staff for other vital work.

“We will continue to work closely with staff to support them through this transition – including listening to their views on the pace of rollout - and want to thank all the judges, court staff and others who have contributed to its design and implementation.”


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