Where does your organisation sit on the AI maturity curve? 4 essential pillars to move beyond the pilot stage Partner Content
20 Aug Digital, Data & Technology
Where does your organisation sit on the AI maturity curve? 4 essential pillars to move beyond the pilot stage
Why do government projects stall in the pilot stage? Often it happens because departments rush to adopt AI and ignore the foundations. This article shows how to assess your organisation’s AI maturity and the steps you should take to ensure your AI project can scale
It's Personal: Making the shift in citizen experience Partner Content
19 Aug Leadership
It's Personal: Making the shift in citizen experience
What does it take to feel citizen experience data, not just read it? It's Personal, the CSW podcast with KPMG, goes inside the Citizen Experience Excellence report launch where real citizen stories set the scene and one contribution from the audience turned the evening into something unexpected
CSSC Community Lottery Fund recipients share their success stories Partner Content
18 Aug Health & Social Care
CSSC Community Lottery Fund recipients share their success stories
Five CSSC members who received funding for their sporting dreams share what it meant to them and how to get involved
Breaking the cycle of reoffending starts with someone saying 'yes' Partner Content
17 Aug Justice & Home Affairs
Breaking the cycle of reoffending starts with someone saying 'yes'
Helping prison leavers into sustainable work can reduce reoffending, ease pressure on public services and strengthen communities. Stewart Gruffydd-Jones, head of social impact at Serco, explains how their Pathways programme, delivered with justice-led social enterprise Offploy, is putting that theory into practice
Meeting ambition in major infrastructure: Turning scale into long-term value Partner Content
04 Aug Operational Delivery
Meeting ambition in major infrastructure: Turning scale into long-term value
Drawing on experience across major UK programmes and our partnership with the Copenhagen Metroselskabet, PA’s Katie Crookbain, Jacob Primault, and Ed Savage explain why the future of infrastructure delivery depends on the depth of early discovery and design
‘Making things easy’: Inside HMRC's mission to transform customer experience Partner Content
03 Aug Digital, Data & Technology
‘Making things easy’: Inside HMRC's mission to transform customer experience
HMRC's Claire Walsh and John Swift join It's Personal, the podcast from Civil Service World and KPMG, to discuss everything from overhauling support for bereaved taxpayers to lessons borrowed from the private sector, and why technology may be just 20% of the change needed
Realising the opportunities of AI in justice, policing and security Partner Content
28 Jul Digital, Data & Technology
Realising the opportunities of AI in justice, policing and security
Generative AI is changing what is possible in policing, justice and security. Senior officials gathered at a recent CSW roundtable to share what they have learned and explore what it will take to move from isolated pilots to lasting, system-wide transformation
Healing 'pilotitis': It's Personal hears about the NHS’s AI success story Partner Content
13 Jul Health & Social Care
Healing 'pilotitis': It's Personal hears about the NHS’s AI success story
In a new episode of It’s Personal, the CSW podcast series with KPMG, Rob Dale, head of AI diagnostics and implementation lead for digital histopathology at NHS England, explained how the NHS moved AI out of the pilot stage and into everyday use across 64 trusts, with one in three chest x-rays in England now supported by it
Why ground data sharing matters for growth, resilience and better development Partner Content
06 Jul Planning
Why ground data sharing matters for growth, resilience and better development
The UK spends billions investigating the ground beneath new developments, but much of that knowledge remains locked away. Experts at AtkinsRéalis explain why sharing it could be one of the simplest ways to reduce risk and improve the delivery of public infrastructure
Political uncertainty should not distract from what government actually needs - Zero Dependency Partner Content
02 Jul Digital, Data & Technology
Political uncertainty should not distract from what government actually needs - Zero Dependency
As Westminster weathers another period of political turbulence, Katie Carruthers, managing director of Tecknuovo, argues that the departments that fall behind will be those that haven't built the skills and systems needed to deliver independently
Government may need to rethink its search area in the hunt for AI savings Partner Content
01 Jul Digital, Data & Technology
Government may need to rethink its search area in the hunt for AI savings
Automating citizen-facing interactions delivers fewer improvements than departments expect. Hannah Bolton and James Ainsley, experts in government and public sector service operations at Baringa, explain how the efficiencies behind the Spending Review 2025 targets will likely come from AI applied to back-office work instead of customer-facing chatbots
Why agent-compatible digital public infrastructure is the next investment governments cannot defer Partner Content
25 Jun Digital, Data & Technology
Why agent-compatible digital public infrastructure is the next investment governments cannot defer
Priit Liivak, chief government technology officer at Nortal, explores why the success of AI in government will depend not only on deploying new technologies, but on ensuring the digital infrastructure beneath public services is ready for machine users 
Britain can’t afford to waste veteran talent Partner Content
24 Jun Justice & Home Affairs
Britain can’t afford to waste veteran talent
Doug Umbers, managing director for Serco’s UK&E defence business, explains why supporting veterans into meaningful civilian careers is critical to both public service delivery and economic growth
The crucial next stage of the Tobacco and Vapes Act Partner Content
17 Jun Policy
The crucial next stage of the Tobacco and Vapes Act
In April, almost a thousand days after it was first announced, the Tobacco and Vapes Act became law. This was the biggest change to tobacco law in almost two decades, and a step forward in how tobacco and nicotine products might finally be effectively regulated in the UK. Writes Peter Nixon, managing director, UK and Ireland at PMI
Building whole-society resilience Partner Content
16 Jun Leadership
Building whole-society resilience
As geopolitical tensions rise and pressure on public services grows, how can the UK build greater resilience? Fiona Walters, CEO of Serco UK & Europe, explains why a whole-society approach will depend on closer collaboration between government, business and the third sector
Four lessons on citizen experience from Sunderland – one of the UK's smartest cities Partner Content
15 Jun Operational Delivery
Four lessons on citizen experience from Sunderland – one of the UK's smartest cities
Sunderland Council's Director of Smart Cities, Liz St Louis, has revealed how she and her colleagues are putting residents at the heart of public service design
Social value in infrastructure: Five years on, are we delivering on the promise? Partner Content
10 Jun Project Delivery
Social value in infrastructure: Five years on, are we delivering on the promise?
Social value has been a mandatory consideration in public procurement for half a decade now, but is policy intent translating into outcomes for infrastructure projects? Luke Ellis and Jess Bates look at a programme delivered by AtkinsRéalis at Liverpool Central Station that could be a template for the future
What does “Green Book compliant” in social value measurement really mean? Partner Content
03 Jun
What does “Green Book compliant” in social value measurement really mean?
The phrase “Green Book compliant” is now everywhere in social value reporting. Dr Daniel Fujiwara, who wrote the Green Book’s Valuation Chapters and Supplementary Guidelines, sets out what it really demands of the analysts producing the numbers and the officials relying on them
Navigating the polycrisis: Why trusted evidence matters more than ever Partner Content
01 Jun Policy
Navigating the polycrisis: Why trusted evidence matters more than ever
As policymakers grapple with overlapping crises and mounting public scepticism, robust evidence can provide a vital anchor for decision-making. The challenge is identifying what to trust, how to interpret it and how to apply it effectively. Writes Sarah Chaytor, Co-Founder, co-chair and director of programmes at Universities Policy Engagement Network
Two nuclear missions, one ecosystem: Aligning Britain’s energy and security ambitions Partner Content
29 May Energy & Environment
Two nuclear missions, one ecosystem: Aligning Britain’s energy and security ambitions
Delivering the UK's ambitions for both energy and national security will require a more coordinated approach to managing the nation's nuclear capability, write AtkinsRéalis' Jason Dreisbach, growth director for power new build, and Richard McMeekin, technical director for defence infrastructure
Why government can’t afford to keep outsourcing capability Partner Content
26 May Digital, Data & Technology
Why government can’t afford to keep outsourcing capability
As Whitehall looks to deliver £14bn in savings, Tecknuovo argues government must stop outsourcing capability and instead build digital skills in-house to reduce dependency, cut costs and deliver lasting value
Citizen experience is flatlining. Can a system shift change that? Partner Content
21 May Operational Delivery
Citizen experience is flatlining. Can a system shift change that?
A new report from KPMG shows public sector citizen experience scores have barely moved over the past five years. In a recent Civil Service World webinar, senior leaders from the Home Office and NHS England joined KPMG’s Jo Thomson to discuss what can be done to shift the dial
New faces locally, same challenges nationally Partner Content
20 May Leadership
New faces locally, same challenges nationally
When councils change hands, what happens to national delivery? Adele Gritten, chief executive of Local Partnerships, looks at how local election results can reset priorities and create both risks and opportunities for government
Efficient case management needs seamless journeys Partner Content
13 May Digital, Data & Technology
Efficient case management needs seamless journeys
What are the challenges that can prevent case management systems from delivering sustained efficiency? And what can organisations do differently to address them?