Private Sector Insight

BT's Julie Tankard on smarter working, transformation and supporting the frontline

30 March 2015

As CSW launches its new Transformation hub, BT’s vice president for central government Julie Tankard shares her perspectives on achieving long-lasting change, building services around the...

Smarter working in the civil service: TW3 Awards 2015 Highlights

30 March 2015

As the civil service embraces smarter working, The Way We Work programme is helping officials develop strategies to promote more flexible and cost-efficient work strategies. BT shares best...

Ideas that could change lives, Ian Dalton CBE, BT Global Services

30 March 2015

Ian Dalton CBE, President of Government and Health, BT Global Services reveals the winner and runners up in a competition to find small companies that will make a big difference to public services...

The CIO of tomorrow

27 March 2015

Digitalisation is inspiring a new breed of public sector CIO to unlock their creativity and take a leading role in their organisation 

Performance Management 2020: Looking to tomorrow

27 March 2015

How has performance management changed following the emergence of less hierarchical business structures? 

Employee Development 2020: Making the business case for employee training

27 March 2015

Justifying investment in employee development is challenging but achievable, according to Cornerstone OnDemand 

Bold decisions needed to secure infrastructure

26 March 2015

The next government must think creatively and form joint ventures and partnerships capable of leading delivery if it is to secure an...

Digital government must suit needs of satisfaction

18 March 2015

The government's customer service must better suit user needs, according to a webchat hosted by TCS and Civil Service World

Going Digital: Towards cutting-edge customer experience

26 February 2015

Businesses are increasingly delivering cutting-edge customer experience and are raising the bar for all – how can the public sector keep up?

Accessing the full benefits of the National Infrastructure Plan

23 February 2015

The government’s National Infrastructure Plan is expensive, but the long-term economic regeneration in local towns and regions far outweighs the short-term cost, says AECOM

Smartphones: building blocks of new models for public service

20 February 2015

Digital mobile technologies have changed much of what we know about public service delivery models. Do smartphones have the capabilities of becoming the building blocks of new models for public...