New web capabilities are set to transform how the public sector interacts with citizens. Suzannah Brecknell reports from a round table debate on the opportunities and challenges of ‘real time communications’ technology

Operational Delivery is the biggest of the professions, but also one of those with the lowest status. Its chief Ruth Owen tells Joshua Chambers how she’s giving it new skills, kudos and coherence – and ditching the ‘delivery’ bit

Traditionally communications infrastructures have been developed with the sole purpose of serving the corporate user. Individuals have had to adapt and adjust to technology in order to do their jobs. However, a sea-change in the way businesses communicate is on the horizon and decision makers will be well advised not to go against the tide.

The Ministry of Justice’s track record on outsourcing is a shaky one – but in its probation reforms, it’s running one of Whitehall’s most ambitious greenfield contracting-out schemes. Matt Ross meets project chief Antonia Romeo

The government’s One Government Overseas initiative is designed to save money and improve services by fostering collaboration between civil servants working outside the UK. Winnie Agbonlahor examines its impact

Gordon Brown launched a set of Whitehall efficiency initiatives; the coalition ramped things up a gear. And as this Parliament begins to wind down, civil service reform is back on the agenda again. Suzannah Brecknell reports

The consumerisation of IT has resulted in a dramatic cultural shift in the modern workplace, writes Cornerstone.

Is there anything more boredom inducing (and ineffectual) than PowerPoint training programs filled with endless bullet points? They're dull, impersonal and, chances are, don't make much of an impact on employees. Sound like your company's training programs? That's too bad because training is the foundation of any successful business, and a company's best shot to teach employees, at all levels, the skills they need to succeed. Avoid the missed opportunity and get creative with your training — tell a story.

Employers often gauge how employees feel about the company — its culture, benefits and employee programmes — by sending out surveys. Too often these surveys don't let employees express how they truly feel in their own words...their own voice. More companies are encouraging employees to communicate with coworkers about the employer brand through social collaboration tools and by harnessing new feedback technologies to give employers fresh communication channels.

Where is your next top talent coming from? Chances are they already work for you, or know someone who does. Cornerstone Recruiting Cloud helps you find the star hires your organisation needs

Whether you're ready for it or not, the future of work is now.

Using Cornerstone's talent management solutions, the State of Nebraska has improved employee engagement, improved talent retention and improved compliance management across 80 different agencies

As head of civil service workforce reform, Adrian Dottridge oversees controversial reforms to pensions, pay & T&Cs. Winnie Agbonlahor hears him explain why his team members don’t deserve their reputation as ‘panto villains’

Two major suppliers were charging the Ministry of Justice for the electronic tagging of people who didn’t exist. Colin Marrs investigates how we ended up in this position, and what’s being done to tighten up procurement

New DVLA chief Oliver Morley has arrived in the wake of a major review of the transport department agency, and will soon be joined by a new chair. Suzannah Brecknell learns that the scene is set for a transformation project

Procurement rules have long been denounced as tangled by British civil servants and ministers alike. Joshua Chambers reports on new reforms that have sought to cut away the excess and allow officials greater freedoms

Given the rhetoric surrounding the shift to the modern workplace and the importance of centring technology around the users rather than the producers, why has progress stagnated?

How can organisations allow employees to use their own devices to access corporate information securely, within parameters set by management?

AECOM’s Associate Director of Sustainability, Michael Henderson, considers the environmental and economic benefits of effective water management in urban areas.

The Universal Credit reforms risk placing too much responsibility on chaotic drug users, warns a civil service substance abuse expert

To reform organisations and deliver policies in an era of cuts, the civil service needs to dramatically improve its staff development. Adam Branson reports from a round table discussion on identifying and nurturing talent

With the Cloud First strategy gathering pace, how secure is the government’s data when stored online? Tim Gibson reports on a round table that weighed the risks, and considered how to mitigate them

Like our armed forces, the civil service’s battle against waste is split between three commands. Joshua Chambers examines the Institute for Government’s ideas for turning these scattered forces into an effective fighting force

The Committee on Standards in Public Life was established to keep our politicians and public employees honest. Its chair Lord Bew admits to Joshua Chambers that it’s losing both staff, and its remit to comment on current events