Articles tagged with: HM Passport Office
1,000 more Passport Office staff to strike for 'reasonable' pay offer
20 Apr HR
1,000 more Passport Office staff to strike for 'reasonable' pay offer
PCS follows through on warning to escalate industrial action following 4.5% pay award announcement
ONS blames civil service strikes for ‘flatlining’ economic growth
13 Apr Economics
ONS blames civil service strikes for ‘flatlining’ economic growth
Public sector industrial action offsets boosts in construction and retail sectors, data shows
Passport delays: staff were 'fighting a losing battle against poor planning'
06 Apr Justice & Home Affairs
Passport delays: staff were 'fighting a losing battle against poor planning'
Passport Office "let down" hundreds of thousands of customers despite planning for applications surge, PAC says
‘These are almost impossibly difficult issues to grapple with’: Matthew Rycroft on Rwanda, Windrush and transforming the Home Office Exclusive
20 Mar HR
‘These are almost impossibly difficult issues to grapple with’: Matthew Rycroft on Rwanda, Windrush and transforming the Home Office
‘Permacrisis’ may have been Collins Dictionary’s Word of the Year for 2022, but it’s been part of the Home Office lexicon for decades. What’s it like leading such a closely scrutinised department while trying to transform its culture at the same time?
Passport Office staff to strike for five weeks as union ramps up pay dispute
17 Mar HR
Passport Office staff to strike for five weeks as union ramps up pay dispute
Around 1,000 Passport Office staff are set to strike, close to a quarter of the organisation's workforce
Home Office perm sec Matthew Rycroft dedicates New Year knighthood to 'unsung' public servants
03 Jan HR
Home Office perm sec Matthew Rycroft dedicates New Year knighthood to 'unsung' public servants
Award “is for the countless public servants who are doing a brilliant job... with little credit”, Rycroft says
Passport Office crisis ‘fixed’, says Braverman – but no promise of return to pre-Covid processing target
25 Nov 2022 Justice & Home Affairs
Passport Office crisis ‘fixed’, says Braverman – but no promise of return to pre-Covid processing target
Braverman says 99% of applications are now being processed within 10 weeks
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
15 Nov 2022 HR
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
Cabinet Office walkouts could have government-wide impact, but union promises to tread carefully at DWP
Civil service has fat to cut but ministers must be smart about it, IfG says
04 Nov 2022 HR
Civil service has fat to cut but ministers must be smart about it, IfG says
Report applauds demise of 20% headcount reduction target, but says policy profession “likely to feel the heat”
Ofgem apologises for slow response to MPs' letters amid energy crisis Exclusive
14 Oct 2022 Communications
Ofgem apologises for slow response to MPs' letters amid energy crisis
Regulator “working hard to fix” response time, while Passport Office, UKVI, Immigration Enforcement and Border Force fail to cope with deluge of correspondence
Passport Office processing up to one in four applications by outdated system, minister admits
03 Aug 2022 Digital, Data & Technology
Passport Office processing up to one in four applications by outdated system, minister admits
The new digital application processing platform was originally due to be fully implemented by 2019
Passport Office supplier Teleperformance fined 'hundreds of thousands' over delays
25 Jul 2022 Justice & Home Affairs
Passport Office supplier Teleperformance fined 'hundreds of thousands' over delays
HMPO director says call-centre company has since improved its performance after employing 800 new staff
Passport Office director rejects claims of toxic working culture
22 Jul 2022 HR
Passport Office director rejects claims of toxic working culture
Management and home working not to blame for passport delays, HMPO senior official adds
Home Office perm sec hits back at calls to privatise HM Passport Office
27 Jun 2022 Commercial
Home Office perm sec hits back at calls to privatise HM Passport Office
Hotline performance disproves the argument that “the way to reduce the size of the civil service is to privatise it", Rycroft says
MP sounds alarm over ‘toxic’ working culture at passport office
17 Jun 2022 HR
MP sounds alarm over ‘toxic’ working culture at passport office
Whistleblowers accuse senior managers of bullying and claim “widespread mismanagement” is slowing attempts to clear backlogs
Passport office launches hiring drive amid ‘unprecedented’ demand
11 May 2022 HR
Passport office launches hiring drive amid ‘unprecedented’ demand
Campaign seeks 99 operational team leaders and counter team leaders following surge in applications
Unions slam PM’s ‘absurd’ threat to privatise Passport Office
27 Apr 2022 Civil Service Reform
Unions slam PM’s ‘absurd’ threat to privatise Passport Office
Home Office recruitment failures and poor management to blame for backlog, unions say
HM Passport Office pauses return-to-work plan after outcry
15 Apr 2020 HR
HM Passport Office pauses return-to-work plan after outcry

Union says Home Office agency has agreed to talks on how to ensure onsite staff safety amid coronavirus crisis
Fury over HM Passport Office plans for non-critical working
09 Apr 2020 HR
Fury over HM Passport Office plans for non-critical working

Union demands answers after 2,000 staff at Home Office division earmarked for return to work despite coronavirus lockdown
Home Office names new passports and visas DG
28 Feb 2020 Brexit
Home Office names new passports and visas DG

Serco Health director Abi Tierney will lead HM Passport Office and UK Visas and Immigration
HM Passport Office bags customer service award
08 Mar 2018 Civil Service Reform
HM Passport Office bags customer service award

Home Office body gets stamp of approval for satisfaction strategy
Home Office insists 'iconic' blue UK passports are not black
03 Jan 2018 Brexit
Home Office insists 'iconic' blue UK passports are not black

Department issues rebuttal to claims that it misled the public over the changes to the colour of passports following Brexit
Former Royal Mail MD Mark Thomson named as new Passport Office director
18 Mar 2015 Security & Defence
Former Royal Mail MD Mark Thomson named as new Passport Office director

Former Royal Mail managing director Mark Thomson to become director general of Passport Office for three-year term
HM Passport Office appoints first director general
11 Nov 2014 HR
HM Passport Office appoints first director general

The first director general of Her Majesty’s Passport Office (HMPO) has been appointed following the Home Office taking control of the organisation on 1 October.