Operational Delivery

The former UK Border Agency (UKBA) was doomed to fail due to its sheer scale and constant media attention, its former chief executive Rob Whiteman has said.

Civil service policymakers still need to improve their focus on outcomes and policy implementation, two top officials have said

The civil service has launched a new range of qualifications for people in the Operations profession.

Inadequate defences and complacency led to the 2012 attack on Camp Bastion, the Commons’ Defence Committee said yesterday.

The Major Projects Authority (MPA) is extending its range to cover 100 more projects from next year, CSW has learnt.

This week’s interviewee is a biomedical technician looking after ward-based medical equipment in an urban area hospital.

Challenge must be encouraged, no matter what the project.

The government must improve “basic housekeeping” of its published data to ensure that the public can assess its overall effectiveness, a report by the Institute for Government (IfG) says today.

The civil service suffers from a shortage of delivery skills and a culture that venerates policymaking over organisational improvement, outgoing Home Office director-general Rob Whiteman has said in an interview with CSW.

The government is likely to implement a further set of civil service reforms soon, the head of the civil service Sir Bob Kerslake has told CSW, as it pursues “unfinished business” that didn’t make it into last year’s Civil Service Reform Plan (CSRP).

The Food Standards Agency (FSA) should retain its current structure because it responded swiftly and retained public trust after the discovery in January that horsemeat was appearing in frozen food products sold as beef, the organisation’s chief executive, Catherine Brown, has told Civil Service World.

HMRC’s customer services operations have improved from their low point of 2010 but still represent poor value for money to the taxpayer, a report by the National Audit Office (NAO) concluded yesterday.