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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Tom Scholar named in New Year Honours – plus all the civil servants that made the 2023 list
    03 Jan Operational Delivery

    Tom Scholar named in New Year Honours – plus all the civil servants that made the 2023 list

    Home Office perm sec Matthew Rycroft and Treasury second perm sec Cat Little named alongside former Treasury chief
    by Beckie Smith
    Eyes on the prize: How to improve civil service delivery
    20 Jan Operational Delivery
    Eyes on the prize: How to improve civil service delivery
    Vetting service failures ‘putting national security work at risk’
    19 Jan Operational Delivery
    Vetting service failures ‘putting national security work at risk’
    Frontline officials to be trained to identify signs of economic abuse
    16 Jan Operational Delivery
    Frontline officials to be trained to identify signs of economic abuse
    HMRC not deploying enough staff to tackle £42bn tax gap, MPs say
    12 Jan Operational Delivery
    HMRC not deploying enough staff to tackle £42bn tax gap, MPs say
    "Eye-watering" sum owed in unpaid taxes could have helped fill "public spending black hole", PAC says
    DfT explores virtual queues to manage Dover lorry gridlock
    05 Jan Operational Delivery
    DfT explores virtual queues to manage Dover lorry gridlock
    Department to lead project looking at potential use of tech in avoiding 20-mile backlogs of vehicles
    For the Scottish Government, 2022 was about making progress together in hard times
    22 Dec 2022 Operational Delivery
    For the Scottish Government, 2022 was about making progress together in hard times
    After becoming perm sec this year, JP Marks talks about the importance of living civil organisational values
    'I want to build a truly inclusive culture across the ONS': Sir Ian Diamond's hopes for 2023
    21 Dec 2022 Operational Delivery
    'I want to build a truly inclusive culture across the ONS': Sir Ian Diamond's hopes for 2023
    Enabling more frequent population statistics and fostering greater diversity in the Office for National Statistics are twin priorities for the national statistician
    Helping hands: Peter Schofield on a year of delivering for people in need
    20 Dec 2022 Operational Delivery
    Helping hands: Peter Schofield on a year of delivering for people in need
    The Department for Work and Pensions perm sec tells CSW of his pride in the professionalism and commitment of staff
    'Our inspectors have been clear-eyed about standards, while recognising the impact of Covid': What made Ofsted's Amanda Spielman proud in 2022
    20 Dec 2022 Operational Delivery
    'Our inspectors have been clear-eyed about standards, while recognising the impact of Covid': What made Ofsted's Amanda Spielman proud in 2022
    Resource constraints and cost-of-living concerns will affect all the sectors Ofsted oversees next year, the chief inspector predicts 
    DfT boss Bernadette Kelly: ‘I could write a book on the journey to opening Crossrail – but I always believed it would come good in the end’
    19 Dec 2022 Operational Delivery
    DfT boss Bernadette Kelly: ‘I could write a book on the journey to opening Crossrail – but I always believed it would come good in the end’
    It was “pleasing and poignant” that the Elizabeth Line opened in time for the Queen to open it, the Department for Transport perm sec writes
    Departments set to be billed millions for armed forces strike cover
    16 Dec 2022 Operational Delivery
    Departments set to be billed millions for armed forces strike cover
    Military personnel for Border Force, NHS and other strikes will cost roughly £4,000 a week per soldier
    Antonia Romeo on delivering a ‘game changer for victims’ and balancing the MoJ's competing priorities
    16 Dec 2022 Operational Delivery
    Antonia Romeo on delivering a ‘game changer for victims’ and balancing the MoJ's competing priorities
    Inflationary pressures will continue in 2023, but the Ministry of Justice has made some great strides forward 
    'I am impressed at colleagues’ resilience, but 2023 is unlikely to bring much respite': Chris Whitty’s New Year predictions
    16 Dec 2022 Operational Delivery
    'I am impressed at colleagues’ resilience, but 2023 is unlikely to bring much respite': Chris Whitty’s New Year predictions
    England’s chief medical officer praises health workers and civil servants, but warns winter will be tough
    'The biggest challenge for 2023? Tempering my ambition in the face of reality’: FSA’s Emily Miles looks ahead
    15 Dec 2022 Operational Delivery
    'The biggest challenge for 2023? Tempering my ambition in the face of reality’: FSA’s Emily Miles looks ahead
    There’s always more the Food Standards Agency could do, but it must first deal with its most pressing priorities, its chief exec says
    Angela MacDonald shares HMRC's 2022 highlights – including capturing Britain’s most wanted woman
    15 Dec 2022 Operational Delivery
    Angela MacDonald shares HMRC's 2022 highlights – including capturing Britain’s most wanted woman
    The tax agency’s second perm sec contemplates the careful and compassionate leadership that will be required to prepare for the challenges of 2023
    Civil Service Awards 2022 winners revealed
    09 Dec 2022 Operational Delivery
    Civil Service Awards 2022 winners revealed
    See the awards list in full
    FCDO to step up aid scrutiny as minister admits UK 'not a development superpower'
    08 Dec 2022 Operational Delivery
    FCDO to step up aid scrutiny as minister admits UK 'not a development superpower'
    Development minister also planning restructure which could include new second perm sec
    Civil service strikes: Border Force to strike at six airports over Christmas
    08 Dec 2022 Operational Delivery
    Civil service strikes: Border Force to strike at six airports over Christmas
    A thousand passport-checking officials are set to go on strike for eight days, PCS has announced
    From the streets, to prison, to working in the civil service
    06 Dec 2022 Operational Delivery
    From the streets, to prison, to working in the civil service
    An official shares her remarkable and harrowing life story, and explains how she now uses her experiences to help improve government policy
    DWP staff to strike over festive period
    05 Dec 2022 Operational Delivery
    DWP staff to strike over festive period
    Strike over pay and conditions comes after reports of DWP officials using foodbanks amid cost-of-living crisis
    Will the Autumn Statement’s short-term focus sideline longer-term outcomes for public services?
    01 Dec 2022 Operational Delivery
    Will the Autumn Statement’s short-term focus sideline longer-term outcomes for public services?
    Public services may well have passed their tipping point, and short-term firefighting is clearly not the way back
    Outcome delivery plans suspended after job-cuts saga and Autumn Statement
    01 Dec 2022 Operational Delivery
    Outcome delivery plans suspended after job-cuts saga and Autumn Statement
    Disruption halted publication but Sunak will not scrap ODPs in the long run, minister confirms
    We should go further and faster in redesigning human-centred public services
    30 Nov 2022 Operational Delivery
    We should go further and faster in redesigning human-centred public services
    The UK scores well on a new international ranking of people-focused public services. But amid ever-growing pressures, we cannot afford to sit on our hands
    NAO sounds alarm as funding shortfalls threaten departmental shared-services drive
    30 Nov 2022 Operational Delivery
    NAO sounds alarm as funding shortfalls threaten departmental shared-services drive
    Cabinet Office “doesn’t know how much has been spent or what benefits to expect”, watchdog warns
    Civil service strikes: driving examiners to walk out as first wave of dates confirmed
    29 Nov 2022 Operational Delivery
    Civil service strikes: driving examiners to walk out as first wave of dates confirmed
    DVSA and Rural Payments Agency to stage rolling regional strikes from 13 December, PCS confirms
    Home Office accused of 'creating preventable' health risk after asylum centre diphtheria outbreak
    29 Nov 2022 Operational Delivery
    Home Office accused of 'creating preventable' health risk after asylum centre diphtheria outbreak
    After suspected cases among asylum seekers dispersed from Manston, expert says situation "should have been prevented through joint working"
    Remote working 'wasn’t in DVLA's DNA': boss admits pandemic shortcomings
    28 Nov 2022 Operational Delivery
    Remote working 'wasn’t in DVLA's DNA': boss admits pandemic shortcomings
    Huge Swansea presence left agency exposed to local infection rates, Julie Lennard tells MPs
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