'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
Survey finds 98% of Ofsted inspectors are overworked
22 Jan Operational Delivery
Survey finds 98% of Ofsted inspectors are overworked
FDA boss Dave Penman calls for Ofsted to ‘recognise the human cost’ of current workloads
DWP: PCS strike ballot over 'poverty pay' delayed
07 Jan Operational Delivery
DWP: PCS strike ballot over 'poverty pay' delayed
PCS pushes back ballot start date after DWP challenges accuracy of its information on offices which could be affected
DVSA appoints new chief exec amid driving test backlog crisis
22 Dec 2025 Operational Delivery
DVSA appoints new chief exec amid driving test backlog crisis
Agency says Beverley Warmington has “exceptional track record” of leading large-scale operational transformation across government
Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs
15 Dec 2025 Operational Delivery
Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs
Party announces more details of civil service reform policies including weakening pensions in favour of higher bonuses, increasing office working and big cuts to policy profession
Civil Service Awards 2025 winners announced
10 Dec 2025 Operational Delivery
Civil Service Awards 2025 winners announced
See the full list of winners at the 20th anniversary special ceremony
Hard work PAYES off: Suzanne Newton on winning the 2014 Operational Excellence award
09 Dec 2025 Operational Delivery
Hard work PAYES off: Suzanne Newton on winning the 2014 Operational Excellence award
To mark two decades of the Civil Service Awards, past winners look back at the work which helped them stand out from the crowd, reflecting on their memories of winning, how the experience shaped their careers, and their biggest lessons learned
DWP creates new safeguarding team following MPs concerns
24 Nov 2025 Operational Delivery
DWP creates new safeguarding team following MPs concerns
Pat McFadden tells select committee the department has “more to do” to ensure vulnerable customers get the support they need
‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
23 Oct 2025 Operational Delivery
‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
Operational delivery profession needs to encourage "openness, innovation, and challenge of current thinking", report says
Civil Service Awards 2025 shortlist announced
22 Oct 2025 Operational Delivery
Civil Service Awards 2025 shortlist announced
Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
DWP staff indicate support for industrial action over 'unacceptable' pay
15 Oct 2025 Operational Delivery
DWP staff indicate support for industrial action over 'unacceptable' pay
PCS general secretary Fran Heathcote says officials deserve “decent wage that reflects the important work they do”
If delivery is the government's focus, stability is one of the best ways to deliver it
09 Sep 2025 Operational Delivery
If delivery is the government's focus, stability is one of the best ways to deliver it
What began as a week focused on delivery ended with a major cabinet reshuffle. But ministers need time to get up to speed and for every new appointment, there is a price to pay on delivery
Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
03 Sep 2025 Operational Delivery
Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
Hayes reflects on transformation, choices and challenges at HMLR as he departs after six years in post to become chief exec at Sports England