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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    Spending review 2015: George Osborne asks departments to plan for 25% and 40% resource spending cuts
    21 Jul 2015 Operational Delivery
    Spending review 2015: George Osborne asks departments to plan for 25% and 40% resource spending cuts

    Treasury says spending review - set for November 25 - will be a chance to "review the role of government"


    PCS Universal Credit staff start two-day strike
    20 Jul 2015 Operational Delivery
    PCS Universal Credit staff start two-day strike

    PCS members in two-day walkout over "oppressive" Universal Credit working conditions, but department says plans in place for "smooth running" of the service


    Spending watchdog qualifies DWP accounts over 'unacceptable' benefit fraud and error levels
    16 Jul 2015 Operational Delivery
    Spending watchdog qualifies DWP accounts over "unacceptable" benefit fraud and error levels

    Department for Work and Pensions accounts qualified again as NAO says fraud and error in the benefits system "remains unacceptably high"


    New-look public accounts committee takes tough line with DCLG's Melanie Dawes over land sell-off plan
    15 Jul 2015 Operational Delivery
    New-look public accounts committee takes tough line with DCLG's Melanie Dawes over land sell-off plan

    PAC chair Meg Hillier accuses the DCLG perm sec of "sophistry" as Melanie Dawes seeks to explain communities department's handling of scheme to free up public land for new homes


    Matt Hancock calls for “Wikipedia” approach to policymaking
    14 Jul 2015 Operational Delivery
    Matt Hancock calls for “Wikipedia” approach to policymaking

    Minister for the Cabinet Office calls for "more collaboration on policy design" in spirit of the online encyclopedia


    Looking across: Devolution is finally being taken out of the “too difficult” box
    13 Jul 2015 Operational Delivery
    Looking across: Devolution is finally being taken out of the “too difficult” box

    Waheed Nazir – director of planning and regeneration and chief planning officer at Birmingham City Council​ – gives an outside perspective of the civil service, and says Whitehall is improving the way it works with local partners


    Second time around: an in-depth look at the new Number 10 machine
    09 Jul 2015 Operational Delivery
    Second time around: an in-depth look at the new Number 10 machine

    What do David Cameron’s changes at the centre tell us about his government? Jill Rutter from the Institute for Government analyses the new team around the PM


    John Manzoni: Civil servants must 'own the how' of policy delivery
    09 Jul 2015 Operational Delivery
    John Manzoni: Civil servants must "own the how" of policy delivery

    Civil service must avoid culture of “delegating up” and take ownership of policy delivery, says civil service chief John Manzoni


    Former health secretary Andrew Lansley: select committee grilling of civil servants likely to get tougher
    07 Jul 2015 Operational Delivery
    Former health secretary Andrew Lansley: select committee grilling of civil servants likely to get tougher

    "Robespierre terror" of Public Accounts Committee under former chair Margaret Hodge will be copied by more MPs, former health secretary warns officials


    Civil Service Commission looks for four new commissioners
    06 Jul 2015 Operational Delivery
    Civil Service Commission looks for four new commissioners

    Sir David Normington eyes candidates with private sector experience as body overseeing civil service appointments seeks new commissioners


    Cabinet Office must drive improvements in use of open-book accounting, says NAO
    01 Jul 2015 Operational Delivery
    Cabinet Office must drive improvements in use of open-book accounting, says NAO

    Report by the National Audit Office says centre of government must do more to ensure departments make better use of information about outsourced public services, including standardising data and improving Whitehall skills


    Still a way to go on digital-by-default, says GDS boss Mike Bracken
    29 Jun 2015 Operational Delivery
    Still a way to go on digital-by-default, says GDS boss Mike Bracken

    Government Digital Service chief Mike Bracken says government still on a "journey" in encouraging citizens to opt for online transactions with the state


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