Operational Delivery

HM Revenue & Customs (HMRC) has announced plans to further reduce the number of staff and offices in a bid to reduce the size and number of locations used by the department.

By chance, two service delivery heavyweights have shared a single message. Ministers and officials alike should listen up

HM Passport Office will be abolished and its operations absorbed by the Home Office from 1 October, it has been announced today, and the organisation’s chief executive Paul Pugh will be replaced by a newly-appointed director general.

There is “unfinished business” in civil service reform, former head of the civil service Sir Bob Kerslake said yesterday – including devolving powers away from Whitehall, and breaking down departmental structures. 

Paul Pugh, chief executive of the Passport Office, has been accused of a “complete management failure” by the Home Affairs Select Committee. In a report published today, the committee calls for the office to be abolished and its functions to be returned to the direct control of ministers.

The Public Accounts Committee has warned the Department for Communities and Local Government (DCLG) that it lacks the data to ensure that local authorities are receiving “value for money with their funding” in some targeted grant schemes.

The Home Office has managed to absorb the former UK Border Agency back into the Department without a significant fall in performance, according to a National Audit Office (NAO) report published today.

In the first of a series of articles examining digital services, Tim Gibson explains online voter registration – a new IT system lying at the very heart of our democracy.

Robert Devereux, permanent secretary at the Department for Work and Pensions, has rejected the National Audit Office's conclusion that the Work Programme is no more effective than its predecessors.

Top New Zealand official Iain Rennie is reforming a system often lauded in the UK. Suzannah Brecknell reports

A whip round June's interesting committee reports and hearings, with Winnie Agbonlahor

The government’s controversial patient record-sharing programme care.data, paused in February after noisy opposition, will be restarted as a pilot this autumn, according to NHS England’s national director for patients and information Tim Kelsey.