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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Commission seeks more independence from Cabinet Office
    18 Apr Operational Delivery

    Civil Service Commission seeks more independence from Cabinet Office

    Gisela Stuart says the regulator has at times been "treated like a business unit of the Cabinet Office"
    by Tevye Markson
    'The border must continually evolve': How Border Force is tackling new threats
    01 Jun Operational Delivery
    'The border must continually evolve': How Border Force is tackling new threats
    DfT swerves call for DVLA strategic review
    01 Jun Operational Delivery
    DfT swerves call for DVLA strategic review
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    25 May Operational Delivery
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    19 Dec 2012 Operational Delivery
    HMRC services better but poor

    HMRC’s customer services operations have improved from their low point of 2010 but still represent poor value for money to the taxpayer, a report by the National Audit Office (NAO) concluded yesterday.


    Gove brands PAC and NAO the 'fiercest forces of conservatism'
    01 Nov 2012 Operational Delivery
    Gove brands PAC and NAO the 'fiercest forces of conservatism'

    Education secretary Michael Gove has attacked the Public Accounts Committee (PAC) and the National Audit Office (NAO) as “forces of conservatism” that discourage risk-taking and innovation.


    Maude gives mutuals a push
    27 Jul 2012 Operational Delivery
    Maude gives mutuals a push

    Five government departments will be required to provide clearer guidance and complaints procedures for staff keen to set up public service mutuals, under new proposals designed to maintain the momentum behind the government’s public service reform agenda.


    Fraud rife at DWP contractors A4e and Working Links, whistleblowing auditor tells PAC
    30 May 2012 Operational Delivery
    Fraud rife at DWP contractors A4e and Working Links, whistleblowing auditor tells PAC

    Fraud is widespread at government contractors A4e and Working Links, their former head of audit, Eddie Hutchinson, has said.


    30 May 2012 Operational Delivery
    IfG: Improve use of depts’ data
    DfID most capable, DH least
    25 Apr 2012 Operational Delivery
    DfID most capable, DH least

    The Department for International Development (DfID) has the greatest capability to meet its delivery challenges while the Department of Health (DH) is least well-equipped to do so, the latest round of capability reviews suggest.


    DWP perm sec defends changed child maintenance approach
    07 Mar 2012 Operational Delivery
    DWP perm sec defends changed child maintenance approach

    Robert Devereux has defended plans to charge single parents for work carried out by the Child Maintenance and Enforcement Commission (CMEC).


    22 Feb 2012 Operational Delivery
    Locking horns for the common good

    Select committees are looking for a proper argument


    Exclusive: Committee chairs criticise departmental report responses
    22 Feb 2012 Operational Delivery
    Exclusive: Committee chairs criticise departmental report responses

    Departmental select committee chairs have provided mixed reviews of the departments they scrutinise for a Civil Service World Special Report, which has found that 40 per cent of them are dissatisfied with departments’ responses to their reports.


    NAO rejects Grayling attack on DWP report
    25 Jan 2012 Operational Delivery
    NAO rejects Grayling attack on DWP report

    The National Audit Office (NAO) has defended its report on the Department for Work and Pensions’ (DWP) Work Programme, after welfare minister Chris Grayling said that the NAO analysis was “partially based on guesswork.”


    22 Dec 2011 Operational Delivery
    New civil service chiefs write on reform challenges of 2012

    The incoming head of the civil service, Sir Bob Kerslake, has warned civil servants that in 2012 ministers will expect to agree and enact reforms across the civil service.


    19 Oct 2011 Operational Delivery
    Hodge to meet Gus over HMRC

    Sir Gus O'Donnell will meet with public accounts committee chair Margaret Hodge following an evidence session in which she raised concerns over the accountability of HM Revenue & Customs (HMRC).


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