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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    Government scientists stage walkout over pay
    15 Sep 2015 Operational Delivery
    Government scientists stage walkout over pay

    PCS and Prospect members at the Natural Environment Research Council take half-day action over 1% cap and progression pay move


    David Cameron uses Spending Review speech to heap praise on GDS
    11 Sep 2015 Operational Delivery
    David Cameron uses Spending Review speech to heap praise on GDS

    PM highlights achievements of Whitehall's digital team as he argues government has "moral imperative" to "streamline" public services


    Ministry of Defence contracting rules set for review
    07 Sep 2015 Operational Delivery
    Ministry of Defence contracting rules set for review

    New watchdog the Single Source Regulations Office seeks to overhaul MoD deals with single-source contractors


    CQC chief David Behan urges clarity over patient data after HIV clinic leak
    04 Sep 2015 Operational Delivery
    CQC chief David Behan urges clarity over patient data after HIV clinic leak

    Care Quality Commission chief David Behan tells NHS Innovation Expo that public reassurance vital after data on patients attending sexual health treatment centre accidentally shared


    Mike Bracken speaks out on GDS exit
    13 Aug 2015 Operational Delivery
    Mike Bracken speaks out on GDS exit

    Outgoing digital chief Mike Bracken cites "stresses and strains" of the job – but says Government as a Platform plans still being assessed


    On the frontline with an academy teacher
    13 Aug 2015 Operational Delivery
    On the frontline with an academy teacher

    What’s life like at the sharp end of public services? A modern foreign languages teacher tells Sarah Aston about the pros and cons of changes to the schools system


    Union warning as HMRC starts talks on fate of 200 staff
    10 Aug 2015 Operational Delivery
    Union warning as HMRC starts talks on fate of 200 staff

    Public and Commercial Services union makes "strong representations" to tax authority about "timescale and process" of 90-day talks, which department says may result in compulsory redundancies


    Ofqual chief regulator to step down next year
    06 Aug 2015 Operational Delivery
    Ofqual chief regulator to step down next year

    Ofqual’s chief regulator announces plans to step down in February 2016


    Kids Company charity 'set to close' in spite of further government funding
    05 Aug 2015 Operational Delivery
    Kids Company charity "set to close" in spite of further government funding

    Charity has reportedly told the government it will close in spite of latest £3m Cabinet Office grant


    Bernadette Kelly to replace Clare Moriarty as director general for the Rail Executive
    31 Jul 2015 Operational Delivery
    Bernadette Kelly to replace Clare Moriarty as director general for the Rail Executive

    BIS director general Bernadette Kelly to fill Clare Moriarty’s role as rail director general at Department for Transport


    Bill Crothers to step down as Whitehall's chief commercial officer
    30 Jul 2015 Operational Delivery
    Bill Crothers to step down as Whitehall's chief commercial officer

    Cabinet Office announces that Bill Crothers – who oversaw the set-up of the Crown Commercial Service (CCS) – is to leave post, with search for successor already underway


    Defra names new deputy for Environment Agency board
    24 Jul 2015 Operational Delivery
    Defra names new deputy for Environment Agency board

    Department for Environment, Food and Rural Affairs appoints Emma Howard Boyd to agency


    Joined-up thinking: A round table on collaborative working
    22 Jul 2015 Operational Delivery
    Joined-up thinking: A round table on collaborative working

    As the purse strings tighten, government departments are seeing the benefits of working together. Tim Gibson reports from a CSW roundtable that explored how best to make collaboration happen


    Spending review 2015: George Osborne asks departments to plan for 25% and 40% resource spending cuts
    21 Jul 2015 Operational Delivery
    Spending review 2015: George Osborne asks departments to plan for 25% and 40% resource spending cuts

    Treasury says spending review - set for November 25 - will be a chance to "review the role of government"


    PCS Universal Credit staff start two-day strike
    20 Jul 2015 Operational Delivery
    PCS Universal Credit staff start two-day strike

    PCS members in two-day walkout over "oppressive" Universal Credit working conditions, but department says plans in place for "smooth running" of the service


    Spending watchdog qualifies DWP accounts over 'unacceptable' benefit fraud and error levels
    16 Jul 2015 Operational Delivery
    Spending watchdog qualifies DWP accounts over "unacceptable" benefit fraud and error levels

    Department for Work and Pensions accounts qualified again as NAO says fraud and error in the benefits system "remains unacceptably high"


    New-look public accounts committee takes tough line with DCLG's Melanie Dawes over land sell-off plan
    15 Jul 2015 Operational Delivery
    New-look public accounts committee takes tough line with DCLG's Melanie Dawes over land sell-off plan

    PAC chair Meg Hillier accuses the DCLG perm sec of "sophistry" as Melanie Dawes seeks to explain communities department's handling of scheme to free up public land for new homes


    Matt Hancock calls for “Wikipedia” approach to policymaking
    14 Jul 2015 Operational Delivery
    Matt Hancock calls for “Wikipedia” approach to policymaking

    Minister for the Cabinet Office calls for "more collaboration on policy design" in spirit of the online encyclopedia


    Looking across: Devolution is finally being taken out of the “too difficult” box
    13 Jul 2015 Operational Delivery
    Looking across: Devolution is finally being taken out of the “too difficult” box

    Waheed Nazir – director of planning and regeneration and chief planning officer at Birmingham City Council​ – gives an outside perspective of the civil service, and says Whitehall is improving the way it works with local partners


    Second time around: an in-depth look at the new Number 10 machine
    09 Jul 2015 Operational Delivery
    Second time around: an in-depth look at the new Number 10 machine

    What do David Cameron’s changes at the centre tell us about his government? Jill Rutter from the Institute for Government analyses the new team around the PM


    John Manzoni: Civil servants must 'own the how' of policy delivery
    09 Jul 2015 Operational Delivery
    John Manzoni: Civil servants must "own the how" of policy delivery

    Civil service must avoid culture of “delegating up” and take ownership of policy delivery, says civil service chief John Manzoni


    Former health secretary Andrew Lansley: select committee grilling of civil servants likely to get tougher
    07 Jul 2015 Operational Delivery
    Former health secretary Andrew Lansley: select committee grilling of civil servants likely to get tougher

    "Robespierre terror" of Public Accounts Committee under former chair Margaret Hodge will be copied by more MPs, former health secretary warns officials


    Civil Service Commission looks for four new commissioners
    06 Jul 2015 Operational Delivery
    Civil Service Commission looks for four new commissioners

    Sir David Normington eyes candidates with private sector experience as body overseeing civil service appointments seeks new commissioners


    Cabinet Office must drive improvements in use of open-book accounting, says NAO
    01 Jul 2015 Operational Delivery
    Cabinet Office must drive improvements in use of open-book accounting, says NAO

    Report by the National Audit Office says centre of government must do more to ensure departments make better use of information about outsourced public services, including standardising data and improving Whitehall skills


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