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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    NHS 10-year plan sets out blueprint for redesigned centre
    03 Jul Operational Delivery
    NHS 10-year plan sets out blueprint for redesigned centre
    The real test of the industrial strategy? Whole-of-government delivery
    02 Jul Operational Delivery
    The real test of the industrial strategy? Whole-of-government delivery
    SR25: MoJ gets funding injection for new prison places and probation services
    12 Jun Operational Delivery
    SR25: MoJ gets funding injection for new prison places and probation services
    Your Country Needs You!
    21 Nov 2014 Operational Delivery
    Your Country Needs You!

    Audrey Collins, a record specialist at The National Archives, looks back at the impact of the First World War on the civil service


    CIPFA launches Global Fraud Risk Register
    14 Nov 2014 Operational Delivery
    CIPFA launches Global Fraud Risk Register

    The Chartered Institute of Public Finance and Accountancy (CIPFA) launched the Global Fraud Risk Register, its new global initiative for tackling fraud across the public sector.


    Serco to sell majority of private sector business and focus on government
    14 Nov 2014 Operational Delivery
    Serco to sell majority of private sector business and focus on government

    Outsourcing group Serco is selling off the majority of its private sector business process outsourcing (BPO) companies to raise funds and focus on supplying for governments, according to a stock exchange announcement by the firm earlier this week.


    MyCSP pension payments delayed after mutual faces IT problems
    13 Nov 2014 Operational Delivery
    MyCSP pension payments delayed after mutual faces IT problems

    Government’s flagship mutual, MyCSP, has failed to pay some retired civil servants their pensions on schedule, after a shift to bring its payment functions in-house hit an IT problem, the Guardian reported on Saturday.


    DVLA’s digital Vehicle Management service now in private beta
    12 Nov 2014 Operational Delivery
    DVLA’s digital Vehicle Management service now in private beta

    The Driver and Vehicle Licensing Agency (DVLA) have now moved their digital Vehicle Management service to private beta.


    SROs to give evidence at Parliamentary Select Committees under updated Osmotherly Rules
    11 Nov 2014 Operational Delivery
    SROs to give evidence at Parliamentary Select Committees under updated Osmotherly Rules

    Changes were made last month to how civil servants give evidence to select committees.



     


    PASC says arm’s-length government lacks transparency and accountability
    10 Nov 2014 Operational Delivery
    PASC says arm’s-length government lacks transparency and accountability

    The way arm’s-length government is structured and held to account was branded “confused” and “opaque” in a Public Administration Select Committee (PASC) report today, and the Cabinet Office was called upon to bring clarity to how these bodies and organisations work within the civil service.


    Defra’s flood maintenance processes 'robust' but underfunded, says NAO
    05 Nov 2014 Operational Delivery
    Defra’s flood maintenance processes 'robust' but underfunded, says NAO

    The Department for Environment, Food and Rural Affairs’ (Defra’s) flood defence resources are limited and current spending is “insufficient to meet many of the maintenance needs” identified by the Environment Agency (EA), the National Audit Office (NAO) said today.


    Kerswell criticises DCLG attacks on local government parking charges
    03 Nov 2014 Operational Delivery
    Kerswell criticises DCLG attacks on local government parking charges

    Katherine Kerswell has criticised the Department for Communities & Local Government (DCLG) for attacking local authorities over parking fees.


    It's time to tackle tax evasion says Richard Murphy
    31 Oct 2014 Operational Delivery
    It's time to tackle tax evasion says Richard Murphy

    Tax evasion is the biggest cause of the UK tax gap, not big-business tax avoidance, and it needs to be tackled, director of Tax Research UK Richard Murphy said yesterday at a conference on taxation.


    Hodge urges big business to “pay fair share” to tackle tax gap
    30 Oct 2014 Operational Delivery
    Hodge urges big business to “pay fair share” to tackle tax gap

    The government needs to bridge the tax gap and collect what it’s owed from tax-avoiding big businesses, Margaret Hodge MP said today.


    Home Office’s IMS improving allegations management but could do better
    27 Oct 2014 Operational Delivery
    Home Office’s IMS improving allegations management but could do better

    The Home Office’s system of recording and assessing immigration and customs allegations is improving Home Office results but needs further work, said the independent chief inspector of borders and immigration’s report last week. 


    HMRC confirms plans to reduce staff numbers by December 2015
    17 Oct 2014 Operational Delivery
    HMRC confirms plans to reduce staff numbers by December 2015

    HM Revenue & Customs (HMRC) has announced plans to further reduce the number of staff and offices in a bid to reduce the size and number of locations used by the department.


    Editorial: The experts tell us to listen carefully, move slowly
    30 Sep 2014 Operational Delivery
    Editorial: The experts tell us to listen carefully, move slowly

    By chance, two service delivery heavyweights have shared a single message. Ministers and officials alike should listen up


    Passport Office to be brought back into Home Office
    26 Sep 2014 Operational Delivery
    Passport Office to be brought back into Home Office

    HM Passport Office will be abolished and its operations absorbed by the Home Office from 1 October, it has been announced today, and the organisation’s chief executive Paul Pugh will be replaced by a newly-appointed director general.


    Kerslake sets out ‘unfinished business’ in civil service reform
    26 Sep 2014 Operational Delivery
    Kerslake sets out ‘unfinished business’ in civil service reform

    There is “unfinished business” in civil service reform, former head of the civil service Sir Bob Kerslake said yesterday – including devolving powers away from Whitehall, and breaking down departmental structures. 


    Passport Office chief exec accused of ‘complete management failure’
    16 Sep 2014 Operational Delivery
    Passport Office chief exec accused of ‘complete management failure’

    Paul Pugh, chief executive of the Passport Office, has been accused of a “complete management failure” by the Home Affairs Select Committee. In a report published today, the committee calls for the office to be abolished and its functions to be returned to the direct control of ministers.


    PAC says DCLG lacks adequate accountability for local authority grant schemes
    15 Sep 2014 Operational Delivery
    PAC says DCLG lacks adequate accountability for local authority grant schemes

    The Public Accounts Committee has warned the Department for Communities and Local Government (DCLG) that it lacks the data to ensure that local authorities are receiving “value for money with their funding” in some targeted grant schemes.


    Home Office struggles to get a handle on visa backlog
    22 Jul 2014 Operational Delivery
    Home Office struggles to get a handle on visa backlog

    The Home Office has managed to absorb the former UK Border Agency back into the Department without a significant fall in performance, according to a National Audit Office (NAO) report published today.


    Voting is now open
    22 Jul 2014 Operational Delivery
    Voting is now open

    In the first of a series of articles examining digital services, Tim Gibson explains online voter registration – a new IT system lying at the very heart of our democracy.


    DWP permanent secretary rejects NAO Work Programme findings
    18 Jul 2014 Operational Delivery
    DWP permanent secretary rejects NAO Work Programme findings

    Robert Devereux, permanent secretary at the Department for Work and Pensions, has rejected the National Audit Office's conclusion that the Work Programme is no more effective than its predecessors.


    Collective responsibilities
    18 Jul 2014 Operational Delivery
    Collective responsibilities

    Top New Zealand official Iain Rennie is reforming a system often lauded in the UK. Suzannah Brecknell reports


    Round-up: Select Committees
    18 Jul 2014 Operational Delivery
    Round-up: Select Committees

    A whip round June's interesting committee reports and hearings, with Winnie Agbonlahor


    care.data is back, with pilot in 500 GP practices
    18 Jul 2014 Operational Delivery
    care.data is back, with pilot in 500 GP practices

    The government’s controversial patient record-sharing programme care.data, paused in February after noisy opposition, will be restarted as a pilot this autumn, according to NHS England’s national director for patients and information Tim Kelsey.


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