Tata Consultancy Services (TCS) and Civil Service World carried out research in early 2015 focussing on the current customer experience practice and plans of central government departments and arm's length bodies
As the job market shifts from a jobs-led one to one which is candidate-led, we will see brand reputation and a transparent candidate experience become the foundations for successful social recruiting in the years ahead.
So, how will social recruiting evolve in the coming five years?
The desire to motivate employees through the provision of a pleasant workplace and a good working atmosphere is not new.
Despite this, organisations are still falling behind when it comes to employee retention, loyalty, engagement and motivation.
Download this whitepaper to find out why employee engagement is so important
Are you ready for 2020? Will your employer branding strategy guarantee you'll hire the best candidates?
In Employer Branding 2020: Part 1, we explained the concept of employer branding. To achieve good employer branding, we explained, organisations need a holistic and authentic approach.
In this paper we re-cap on this holistic approach, and why external branding depends on a successful brand.
If the thought of leading a virtual team makes you sweat, you aren’t alone. It’s new terrain for many, but it also carries some common misconceptions. Once you get past these, you’ll see it’s not that unfamiliar at all.
This brief explores 5 widely believed myths about leading virtual teams and what you can do to overcome them.
With the end of support for Windows 2003 looming, what can public sector organisations to do to make migration to a new system easier?
The way that government services are delivered is changing. The need to increase the take up of digital services provided to the local communities, combined with the continued squeeze on budgets following the election, means the public sector faces a host of different challenges.
Mobile working–even from home. Everyone is thinking about it and some people are already doing it. But working in your own home presents knowledge workers with a whole new set of challenges: bias, unwelcome distractions and self-discipline. Having a master plan is part of the solution.
The Civil Service carries out an annual People Survey which measures engagement across their service and within each department. With over 274,000 participants in 2014, this survey is a valuable resources for senior managers across government. Cornerstone's survey provides a complementary resource, giving managers further insights which can inform their plans to improve engagement. Here we draw out some of these insights, focusing on how age, seniority and length of employment relates to engagement levels.
We’re all aware that digitalisation and globalisation are dramatically changing our working environment. And now there are so many myths flying around about the future of work – which ones are really worth paying attention to?
Based on research commissioned by Northgate Public Services with civil servants, public service organisations and the general public, find out what people are doing to support more cost-effective public services, what would motivate them to do more and what policy makers might consider doing to unlock the potential.
The Ultimate Checklist for Video Conferences and Online Meetings: how the public sector can make the most of meetings
Enjoy better meetings with colleagues, customers and business partners. Simply print out the checklist, keep it at your desk and pass it on to colleagues.
The increasing demand for greater devolution will bring substantial challenges to Whitehall departments including changes to their core policy functions. BT and ResPublica explore how greater devolution will affect civil servants
According to research published by BT, Art of Connecting: creativity and the modern CIO, 81 per cent of public sector CIOs say that their role is fundamentally changing. And despite many challenges, most agree that it’s changing for the better. Find out how the impact of the changing role affects the skills set needed.
Contrary to popular opinion, the UK public sector is remarkably ambitious and innovative in the way it uses new technology to change for the better. BT explores the five key workplace trends the civil service must be aware of to continue to innovate and transform the way government works.
The cloud on your terms: increasing efficiency, delivering shared services and maximising flexibility
HP Converged Cloud for the UK public sector. How Cloud technology can help civil servants and public officials increase efficiency in the age of austerity
The strategic benefits of cloud technology have been thoroughly expounded, but can it actually work in practice?
An election year is a key time for those making decisions about public services, as an incoming government plans and implements new policies.
This report provides a pan-sector snapshot of current customer experience practice in Europe. We look at those sectors getting it right, why the rest are getting it wrong, and chart a course to customer-centric success through an holistic CX approach that will satisfy even the most high maintenance customer."
Complex public sector projects always present risks due to the transformation happening in the public sphere and multiple stakeholders trying to influence cov
Self-assessment performed by senior government officials in France, Germany, the Netherlands and the United Kingdom highlights that governments are emphasizing social development over economic development and administrative efficiency
In this whitepaper, SAS explores effective ways to utilise Apache Hadoop an open-source software framework for storage and large-scale data processing on clusters of commodity hard
New technology and cloud software is increasingly at the heart of current procurement work being done across the sector.
In association with Cornerstone OnDemand, Civil Service World surveyed 4,196 public sector workers to find out what motivates people to join – and stay in – the civil service.
A Handbook describing the role standards and accreditation play in supporting better regulation is available now.
The Open Public Services White Paper assesses how ready the civil service is to embrace global solutions.
To download the white paper, simply complete your details and you’ll then receive instructions explaining how to download the PDF. Required fields are indicated with an asterisk.
There is huge opportunity for technology to enable public service reform and alleviate pressure within current budgetary constraints. Cultural change is the biggest barrier to transforming government in this way.
Creating successful partnerships with private sector organisations can bring great benefits to government, but is not always easy. This round table, hosted by Reform and TCS, discusses the challenges and opportunities
This report outlines the results of a survey, carried out by Civil Service World in partnership with Capita IT Professional Services, which highlights structural weaknesses in the civil service’s approach to the IT skills gap and suggests possible solutions for departmental efficiency and digital services.