White Papers

IT Strategy and Trends in the Public Sector


With the continuation of the austerity agenda it is clear that public sector IT budgets will be under even more constraints. This research, carried out by BT, explores what IT strategies public sector organisations are prioritising, and the specific budget challenges IT leaders face in implementing them.


Digital Citizenship


Challenges are driving change in UK cities. Economic restructuring, rising urban populations, an ageing population and pressures on public finance have all combined to make urban authorities contemplate a seismic shift in the public sector model. 

Download this white paper by BT to explore how wealth creation and public services can be linked to create a model for future growth and wellbeing.


Nine to five in 2025


Dr Nicola Millard, Head of Customer Insight & Futures at BT Technology, offers her expert predictions on what the working day will look like in 2025.

Download the paper by filling in the form below.

A brief guide on the implementation of agile working practices


Download a brief guide on the implementation of agile working practicesFlexiform offers a complementary audit service to assess what stage your organisation is currently at in relation to agile working. To take advantage of this free service by downloading now

Recruitment challenges in the NHS


Monster, in conjunction with Dods Research, conducted a survey of 2,951 NHS staff to gain some insight in to the nature of the recruiting process within the NHS

Compliance in the Cloud: Be sure and secure


A guide to the importance of accreditations for compliance when selecting a Cloud Service Provider. 

Improving customer experience in the public sector: Insight from the civil service


Tata Consultancy Services (TCS) and Civil Service World carried out research in early 2015 focussing on the current customer experience practice and plans of central government departments and arm's length bodies

Social Recruitment 2020


As the job market shifts from a jobs-led one to one which is candidate-led, we will see brand reputation and a transparent candidate experience become the foundations for successful social recruiting in the years ahead. 

So, how will social recruiting evolve in the coming five years? 

Employee Engagement 2020


The desire to motivate employees through the provision of a pleasant workplace and a good working atmosphere is not new. 

Despite this, organisations are still falling behind when it comes to employee retention, loyalty, engagement and motivation. 

Download this whitepaper to find out why employee engagement is so important

Employer Branding 2020 Part 2


Are you ready for 2020? Will your employer branding strategy guarantee you'll hire the best candidates?

In Employer Branding 2020: Part 1, we explained the concept of employer branding. To achieve good employer branding, we explained, organisations need a holistic and authentic approach. 

In this paper we re-cap on this holistic approach, and why external branding depends on a successful brand. 

5 myths about leading a virtual team


If the thought of leading a virtual team makes you sweat, you aren’t alone. It’s new terrain for many, but it also carries some common misconceptions. Once you get past these, you’ll see it’s not that unfamiliar at all. 

This brief explores 5 widely believed myths about leading virtual teams and what you can do to overcome them. 

Life after Windows 2003 Server – the options


With the end of support for Windows 2003 looming, what can public sector organisations to do to make migration to a new system easier?

Top 6 challenges of channel shift — and how to tackle them


The way that government services are delivered is changing. The need to increase the take up of digital services provided to the local communities, combined with the continued squeeze on budgets  following the election, means the public sector faces a host of different challenges. 

"Working from home" for knowledge workers – how to make it work


Mobile working–even from home. Everyone is thinking about it and some people are already doing it. But working in your own home presents knowledge workers with a whole new set of challenges: bias, unwelcome distractions and self-discipline. Having a master plan is part of the solution. 


Cornerstone Insight: Engagement and training in the Civil Service


The Civil Service carries out an annual People Survey which measures engagement across their service and within each department. With over 274,000 participants in 2014, this survey is a valuable resources for senior managers across government. Cornerstone's survey provides a complementary resource, giving managers further insights which can inform their plans to improve engagement. Here we draw out some of these insights, focusing on how age, seniority and length of employment relates to engagement levels. 

7 myths about the future of work...and how you can create tomorrow's workplace today


We’re all aware that digitalisation and globalisation are dramatically changing our working environment. And now there are so many myths flying around about the future of work – which ones are really worth paying attention to? 


People Power: Cost-effective public participation - a guide to the issues


Based on research commissioned by Northgate Public Services with civil servants, public service organisations and the general public, find out what people are doing to support more cost-effective public services, what would motivate them to do more and what policy makers might consider doing to unlock the potential. 

The Ultimate Checklist for Video Conferences and Online Meetings: how the public sector can make the most of meetings


Enjoy better meetings with colleagues, customers and business partners. Simply print out the checklist, keep it at your desk and pass it on to colleagues.

Devo Max - Devo Manc: Place-based public services


The increasing demand for greater devolution will bring substantial challenges to Whitehall departments including changes to their core policy functions. BT and ResPublica explore how greater devolution will affect civil servants

Art of connecting: creativity and the modern CIO


According to research published by BT, Art of Connecting: creativity and the modern CIO, 81 per cent of public sector CIOs say that their role is fundamentally changing. And despite many challenges, most agree that it’s changing for the better. Find out how the impact of the changing role affects the skills set needed.



Future tense: Five trends that will change the way we work


Contrary to popular opinion, the UK public sector is remarkably ambitious and innovative in the way it uses new technology to change for the better. BT explores the five key workplace trends the civil service must be aware of to continue to innovate and transform the way government works. 

The cloud on your terms: increasing efficiency, delivering shared services and maximising flexibility


HP Converged Cloud for the UK public sector. How Cloud technology can help civil servants and public officials increase efficiency in the age of austerity

Cloud services: the silver lining of government reform?


The strategic benefits of cloud technology have been thoroughly expounded, but can it actually work in practice?

Using Big Data to Support a New Government


An election year is a key time for those making decisions about public services, as an incoming government plans and implements new policies.

Courting the 21st Century Customer: Towards cutting-edge customer experience


This report provides a pan-sector snapshot of current customer experience practice in Europe. We look at those sectors getting it right, why the rest are getting it wrong, and chart a course to customer-centric success through an holistic CX approach that will satisfy even the most high maintenance customer."


On the Case: TCS - Indian Passport Office


Complex public sector projects always present risks due to the transformation happening in the public sphere and multiple stakeholders trying to influence cov

The 2014 Agile Government Index: Creating a more effective government


Self-assessment performed by senior government officials in France, Germany, the Netherlands and the United Kingdom highlights that governments are emphasizing social development over economic development and administrative efficiency 

Bringing the power of SAS to Hadoop


In this whitepaper, SAS explores effective ways to utilise Apache Hadoop an open-source software framework for storage and large-scale data processing on clusters of commodity hard

Collaborative Procurement and the Art of the Possible


New technology and cloud software is increasingly at the heart of current procurement work being done across the sector.